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Outside cell service

Kevio123
Visitor

‎21-10-2025 09:06 AM

I need some help.. i work on a ship and i am currently based outside of EE cell service.. i enabled a add on a couple weeks back and forgot to turn it off when i was finished.. it is one of the add ons you need to call to get removed.. 

My question is.. is there an email i can contact? i find it very unhelpful that there isnt a web service where i can get help when outside the UK. 

I am also struggling with Wifi calling.. i have tried VPN's ports on our firewall etc.. nothing seems to work.. 

Any help is much appreciated! 

0 Helpful
1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎21-10-2025 10:03 AM

EE offers no email contact for CS, but you should be able to remove most add-ons via the myEE app or text message - what is the specific add-on you're looking to remove?

What's the specific issue you're having with WiFi-calling? Your post could imply that you're trying to use the service outside the UK, which is not supported. It can sometimes work, but its purpose is a coverage enhancement within the UK, not a means to avoid roaming call charges abroad.