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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10119 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 17951 Views
  • 0 replies
  • 6 Helpful

Internet data not working

My internet data are not working. For 6 days now they are not working at all, i understood that there’s some issues with the ee network st the moment but i’ve been told i’m gonna have some “small issues” but i have no data at all. 

Resolved! Does Payasyougo allow 5G usage?

Hi, My android phone smartphone just died and I went into the EE shop to buy a new handset but they couldn't sell me one due to me being PAYG.  They said I had to be contract to buy a phone capable of using 5G.  If I buy a 5G capable handset elsewher...

Footnote by Investigator
  • 1294 Views
  • 4 replies
  • 2 Helpful

Resolved! No mobile Signal - New iPhone 13

Lost my old phone - new iPhone 13 purchased direct from Apple - new sim card installed & activated in EE store Clapham Junction - worked yesterday - this morning I'm getting no mobile signal or data at all - definitely not in a blackspot - can't call...

sorab by Explorer
  • 2066 Views
  • 3 replies
  • 0 Helpful

Huawei CPE Pro will not connect to 5G

Hi As EE seem to no longer be able to supply these 5g routers I have bought one that is unlocked for use on any network. I have a Pay Monthly 1TB 5G EE plan. I've tried the SIM in my iPhone 12 and it immediatley connects to 5G and I get really fast 5...

mtjwatts by Contributor
  • 15520 Views
  • 45 replies
  • 3 Helpful

Lost signal during power cut

Just had some power cuts in my area and every time the power goes so does my signal. I’m currently isolating due tocovid so without my phone I have no way to contact anyone should the power go again. It’s not the first time this has happened, it happ...

ABurns86 by Investigator
  • 9249 Views
  • 11 replies
  • 13 Helpful

Phone not connecting to network

Help! My phone has not been connecting to the network for the past few weeks, anywhere I go.  Symptoms include:Not being able to make or receive calls or textsApps not being able to connect to the internetAll the while my phone shows full/near full s...