Poor signal strength

[Kh171]

I have got the same problem and since ee screwed up my replacement sim card I am lucky if I get a signal. The signal strength of where I live is non existence  where I live in Scotland I might as well go and live on top of Ben nevis if I report the problem to ee I get back there is no known issues with your signal. 

[Leanne_T]

Hi @Kh171

Have you received a replacement SIM card? 

Has the signal always been the same or has this got worse recently? 

Leanne.

[Kh171]

Hi Leanne, I have had nothing but problems with ee this past week I asked
them to send me a replacement Sim card for my phone as my other Sim card
was damaged oh they did send me the replacement but they sent it for my
tablet. So I asked again for another replacement Sim card which came today
24.08.22 I was told it was fully activated oh no it wasn't but this one
won't activate I have got an appointment with my local ee store on Friday
to sort all this out. I need my phone as I have got health issues I checked
out the signal coverage for where I live I can't make no phone calls inside
my flat but was told by ee that I need to go into my garden to get a signal
so I can make a call. I am well and truly pi**ed off with ee it's like
living back in the 90s trying to get a phone signal.

[Christopher_G]

Thanks for explaining, @Kh171.

So before your SIM card was damaged, you were able to get a signal in your flat, but now you can't?

I think it is either a local issue or a problem with this replacement SIM card. Hopefully when you pop in-store, they can help get you sorted.

Chris

[Kh171]

Thank you Chris. Sorry my reply is late but I have not been feeling too
well today and because I have Cancer I spend a lot of time sleeping. I will
tell you that due to ee mucking me about with this Sim card farce I have
missed my deadline for my appointment as the hospital couldn't get in touch
with me to tell me when I was having my colonoscopy and endoscopy it now
looks like it could be next year now before I get my appointment, but by
that time I might not be here as I have 7 Tumors in my Colon. So you can
guess how I feel about ee just now, before I had this problem with my Sim
card I use to get a brilliant signal now it's just about non existent if
anyone rings me they can't hear me talking to them and they ring off. I
could do with some signal booster in my flat as I don't fancy standing in
my garden when it's pouring with rain or its freezing cold.

[James_B]

Hi @Kh171,

I'm very sorry to hear this issue hasn't been resolved yet. I understand how important it is to be able to stay in touch with your medical team.

Do you have WiFi at home to see if our WiFi Calling service would help?

I've also sent you a private message to take some further details to see if I can help.

James

[Kh171]

Hi To James and every one.

• Well James I can't remember what you asked for but was it my post code that you wanted if so then it's XXX XXX l have got appointment with my ee store tomorrow morning but this could be a waste of time as how they going to help sort out this signal problem. I have been with ee since 2017 but it seems like I am back in the 1990s and in the Twilight Zone as there is no signal on my other phone. What's the point having a mobile phone if it's not going to work due to signal problems. You have to look on the downside of things with this poor signal reception I could be laid on the floor due to a accident but who can I ring for help answer no one as the signal from ee isn't working. I so wished that I hadn't stayed with ee and got a new contract with them if I could afford to pay them off then I would, why should I have to stand in the bloody garden to receive a phone Call or to make a call on my phone. This signal problem needs sorting out quick before something serious happens to other ee people who live in my post code area.

  [Mod edit: Please do not post your post code in this public forum. Thanks]

[Kh171]

I will be in over the weekend James but I have just sent you a email but it came back to as not delivered as the email address domain couldn't be found. 

[James_B]

Thanks @Kh171

I've received your private message.

James

[James_B]

Hi @Kh171,

Please see my response to your private message.

Thanks

James