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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1498 Views
  • 1 replies
  • 6 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 674 Views
  • 0 replies
  • 5 Helpful

5G broadband Lag spikes

ive recently got 5g broad band when i do a speed test i get around 30 ms ping which is fine but whilst im playing games it spikes to like 200 for a second or 2 fairly often 

9-Matt by Investigator
  • 2119 Views
  • 11 replies
  • 0 Helpful

Re: Apply to have a mobile phone mast installed

Hi  we have a 30m tower free standing we know EE are struggling to get planning permission for a new mast location in our area as two of your masts are beyond repairing. How do we go about applying for the mast to be placed on our tower.Many thanks M...

Matt85uk by Explorer
  • 545 Views
  • 4 replies
  • 0 Helpful

5g Mast

Would EE like to place  a 5g Mast on my land? I live in Fawkham and have a wooded area I think would be suitable? 

No networks

my network doesnt work. I have been with BT for many years. Purchased a new iphone a few weeks ago because my iphone was becoming obsolete. Through BT an offer with EE was available. Now I seem to pay two bills, but I thought I was getting an update ...

Poor service since day 1

I have had poor service from day one, says I have 5G but it's ridiculously slow (4Mb/s) then I've been told to use WiFi... How do I do that when I'm out working. My phonecalls drop in and out. I've phone up multiple times the first time, I was told t...

WillRob7 by Explorer
  • 292 Views
  • 2 replies
  • 0 Helpful

No mobile signal into the 4th day now -

This is the 4th day ee network has been down in my area - Lincs - I bet if i lived in London or another major city this would have been sorted within hours.  I was told day before yesterday it would be fixed within 24hrs - seriously what on earth is ...

JaneT341 by Visitor
  • 309 Views
  • 2 replies
  • 1 Helpful

Failed calls

My phone has been failing both incoming and outgoing callsIt works fine after a quick restart, but such a pain to keep doing thisNot really any network issueWhat could be causing this?

Leah0510 by Investigator
  • 337 Views
  • 3 replies
  • 2 Helpful