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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2527 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1600 Views
  • 0 replies
  • 5 Helpful

No 5G data for past 48 hours

For approx past 48 hours I’ve have no data whilst my phone is on 5G.It’s an iPhone 14 Pro Max. Worked fine on 5G up until this week.I’ve tried a hard reset. Powering off completely for 5 mins. Resetting network settings. Still no joy.Only way I can g...

Ruffler by Investigator
  • 624 Views
  • 3 replies
  • 2 Helpful

No EE Signal

I have a Samsung Galaxy S22 Ultra. Last week sometime there was a network outage in our location. My wifes phone and mine were unusable for the day. The next day my phone started picking up the EE network no problem, However my wife's is still stuck ...

Mobile network issues

Hello, why does my connection keeps dropping to 2 bars when I have 5G latest iPhone? It happened for 2 to 3 days last year I called in and sorted the issue when I had a different iPhone a year ago however the same problem I’m currently facing. The wh...

Abiel by Investigator
  • 402 Views
  • 7 replies
  • 3 Helpful

No signal in Olympia, London

Hello,I work next to the massive Olympia development in central London. About a week ago, myself and all of my colleagues on EE found that we have no mobile signal whatsoever. Other networks are fine. Seems like a network issue, which may be linked t...

lalsarin by Investigator
  • 403 Views
  • 1 replies
  • 0 Helpful

No EE Signal in North Wales

Does anyone have an idea when signal will resume in North Wales? I work remotely and I’m having to use hotspot myself from my work phone currently. We use EE for our 4G wifi as well so I don’t have any internet. EE hasn’t given any other information ...

Sim still not come back on

My sim was blocked on Monday after part of my bill for my new handset wasn't paid due to an error  where the direct debit payment hadn't been set up. I paid my outstanding bill on Friday evening over the phone and was told to turn my phone off and ba...

AFirth10 by Investigator
  • 327 Views
  • 5 replies
  • 1 Helpful