Very poor signal strength in north Birmingham
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05-12-2023 12:33 PM
Very poor signal strength in Sutton Coldfield area the past 7 days. EE did say work being done at a local EE 5G mast, but 5 days later the signal is still very poor or non existant inside my own home. It has never been very good in this area but now even worse. Hope it's temporary!
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05-12-2023 12:35 PM
Have you tried restarting your device.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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05-12-2023 01:05 PM
I have restarted several times during the day, or switched on Airplane
mode then off again. No change. This has been going on now for a week.
My original comment of weeks ago was why is BT/EE 5G so slow in comparison
to within Europe!? While in Europe I had speeds of 250mbps in Germany and
Switzerland and above even in Croatia! 450mbps in Basle Switzerland. UK
serious lagging behind despite what BT boast about.
Best wishes
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05-12-2023 03:47 PM
Does it still say there is maintenance works when you check the status of your postcode on our coverage checker?
Chris
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05-12-2023 03:57 PM
maintenance work last week in B75 area.
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05-12-2023 04:30 PM
Could you pop your postcode into the coverage checker that I linked to and hit 'check status' please, @Frosty46Bham?
Chris
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05-12-2023 08:29 PM
All EE network sites carry multiple radio technologies, and all 5G sites rely on co-located 4G. So your "5G mast" will also carry 2G & 4G as a minimum.
Use the status checker as already mentioned, for further checks.
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06-12-2023 08:00 AM
3,4 & 5g capability to cover every user's needs. But that still doesn't
offer any reason why UK 5G is half the speed that's available across the
channel! The signal here at B75 is still very poor in comparison to
November and wonder if it's related to the cold weather? Best wishes J
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06-12-2023 09:12 AM
Cold weather would not directly impact data speeds, a signal indicator that appears poorer can often give better performance if it means higher-band carriers are in use.
A comparison between UK & foreign MNO performance would be very complex.
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09-06-2024 05:34 PM
Moved in to this area 4 months ago B75 - Four Oaks, signal is absolutely rubbish On EE, my business is run over the phone, i have lost so much business due to this! 😡😡
