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Phones not working properly

My name is Norman. We were switched from Plusnet to EE last week. Until then, anybody answering the landline could get somebody else to pick up another of the handsets and join the conversation. Now, only one handset will work at a time. Calling 150 ...

Resolved! Botched full fibre installation process

Hi everyoneI had cable broadband installed into my home on Wednesday 11th June 25. The engineer did not do a great job. He drilled the access hole for the cable through my exterior wall only to realise that he had drilled directly into another wall !...

Speed Guarantee (BT to EE)

I’ve recently transferred from BT to EE. I’m on full fibre 500 with minimum guaranteed speed of 425.I’ve tested the speed via multiple means (varied times of day, wired, wireless, multiple devices, multiple websites / apps). The speed is never more t...

finn17 by • Investigator
  • 1908 Views
  • 18 replies
  • 8 Helpful

Switch from Plusnet to EE

I am in the process of switching from Plusnet to EE (organised by EE since Plusnet won't support landline phones after we lose copper lines).My switchover date was set for 29 May 2025 but today I received the following message from EE:Hi from EE.Sorr...

ColinXSD by • Established Contributor
  • 269 Views
  • 13 replies
  • 1 Helpful

Resolved! EE Perks codes not working

I am generating new discount codes via perk.ee.co.uk and all perks at work and the EE site won't accept any of them.I have tried it on different contracts and via different devices and browsers (it's not the cookies), colleagues have also tried and i...

Roaming in France

I am looking at options to get roaming in France for about 3 weeks in July.Currently on Essentials Unlimited monthly plan. I can upgrade to  Essentials Unlimited Plus for another £3 pm, which seems reasonable. But, is there a minimum contract period,...

Cannot link my business broadband SIM

I tried to add my broadband SIM when I got it a few months ago, but it gave an error, so I ignored it. However now I need to do download the bills for the accounts, and I still can't link it. When I try it takes the number, sends the modem a text wit...

Porting within EE.

I have a sole ee account and my partner has a sole ee account.  one of my phones is on her account (and is out of contract) but I want it to be on my account.  if I get a porting code (i.e. get her to get me a porting code), can i then use this code ...

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