Unable to make calls or contact 150

[spazmunk]

Hello, I have had a billing issue and my services has been cut off, I have tried calling 150 and 360 to resolve this but when I call the call just cuts off straight away, I have tried finding a live chat on the ee website but I cant find it, how do I contact ee to discuss my bill?

[Seren6]

We've tried re-starting the phones.

Still don't work

Wait at CS is 30 mins plus...

[Michaela39]

Does anyone else have signal but is unable to make a phonecall? I have been having this issue since yesterday and I’ve not been able to make a phone call since. I have turned my phone on and off, removed the sim and toggled on airplane mode, throughout various periods of yesterday and today and still nothing. Is anyone else having this issues and know how to resolve or is it an EE issue? Thanks 

[Dmrow73]

Can’t make or receive calls and no way to contact EE online as the message is has disappeared from the app

[Junedavies1949]

While my landline is still down (part of openreach/BT but not on EE) I have tried both 150 & the 0800 numbers today and they seem to connect but it's just a dead silence,I can ring my landline and hear the ringing tone in my earpiece but it's not ringing in the house,but if I pickup the handset I have no dialtone either so I spoke to my internet provider (Not EE) And they didn't even know that this issue was happening since yesterday (thursday) on the openreach network and they've despatched an engineer to look at an external fault 😔😞

Imagine all the compensation they should be paying out for this the longer it takes to be resolved (but I bet they won't) it's weird as my WIFI & Internet is up and certain customers with Landlines on Copper or Digital Voice with Plusnet are working fine as I've rang around a few of the neighbours to see if they are okay.

I know this will most likely be a common occurance when full fibre is everywhere and no landline/network service will be available during a powercut but seriously this is getting scary even now especially to those that are elderly and vulnerable and rely on there landlines for communication daily.

Has no-one even heard of a priority services regiswr at EE/OPENREACH/BT and so on.

[DJW-20]

Unfortunately it seems that the fault has redeveloped. 

[Baldwin_R04]

From goggling it says yesterday's network issue has been fixed but I still can't make outgoing calls from any of the 3 numbers on my account. 

[Yusufzengi]

Hi I can't make or recive call since yesterday even can not call ee 150 or 0300 numbers to talk to them and report the problem

[Zm08]

I'm still unable to make or receive calls/texts. Is the ee network still down? Are the issues resolved?

[HPW1962]

My elderly neighbours cannot use there mobile to ring out,which is difficult and need it working,as husband has MND and over 85 and his wife Is his carer and she in her 80s too.I help when I can eg doing this for them its been not usable since Thursday 24th July and still not working today .Please could someone help.

[SBD3]

I need technical help, unable to makem calls from mobile.  Tried to contact EE customer services (from a different phone) on 3 different numbers but can't be connected.

Help!!

Is there a chat line or email address.

Tried the diagnostics but no joy.  Really not happy.  😞