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Terrible signal all the time

StinaC
Visitor

‎24-08-2024 05:47 PM

Having massive issues with 2 devices on my plan, both have terrible signal all the time. Regardless of where each person is, signal is either just okay, or non existent. 

 

Ee are saying no issues in our home area, but the issues is not just limited to there. It's everywhere. I have tried all solutions they try to suggest, to no avail. 

 

Anyone have any tips or help? I'll be honest, it's getting to the point where I'm thinking of leaving EE

0 Helpful
2 REPLIES 2
Alex_H
EE Community Support Team

‎25-08-2024 04:01 PM - edited ‎25-08-2024 04:02 PM

Hi @StinaC ,

Welcome to the EE Community 🙂

Is this something that started recently with your phones, you could use them OK in the same areas previously but now cannot? 

With it happening to two devices on your plan, do you have more than 2 and the others are working ok you mean, or is there anyone on EE not on your account that you are able to compare performance with when together to see if its the same? 

Alex

0 Helpful
bristolian
EE Community Star
EE Community Star

‎25-08-2024 06:11 PM

@StinaC wrote:

I have tried all solutions they try to suggest, to no avail. 

Can you be more specific on what "they" have suggested, and that you've tried?

Also unclear on whether you've compared your service with another EE user in the same location - have you? What was the outcome of that?

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