Still No service

[RJ_G]

Can anyone please help me?

I’m new to EE as I joined over a week ago. Since I joined I’ve been unable to get a service reception anywhere in my area. It does say on EE website on service status that there is a problem in my area. The reason for me joining was that on EE coverage checker it explained to me I had good service indoors and outdoors I have yet experienced that. I’m stuck as I need to see if EE Will improve, if not I need to find another provider. 

[bristolian]

It sounds like your issues are due to a temporary fault, and those are always resolved as soon as possible - but timescales for fixes can depend on the nature of the issue.

If you are within your 14days cancellation period after an online/telesale purchase, and wish to be completely sure, then you may wish to contact EE CS and make 100% sure that the details of this area issue are noted and dated on your individual account.

That would put you in a stronger position if you later decide to retrospectively request cancellation.

[Northerner]

Hi @RJ_G 

Can you make any calls or use any data? Is your device from EE.

Does your device say no service.

Thanks