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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4146 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 3499 Views
  • 0 replies
  • 5 Helpful

Resolved! 5g mast identification

I'm trying to trace what 5g mast I'm connected to, but can't find any mention of it on e.g. CellMapper. The router reports the cell Id is 9029126.I'm looking to get an external antenna, so want to make sure I know which direction it needs to point in...

trousers by Explorer
  • 853 Views
  • 2 replies
  • 1 Helpful

Some customers claims they can't call me

Hello today 22/03/2023 i had 2 customers claiming they can't reach me on the phone number but they could send me text messages. Strange enough for me since my family members can call me but again my girlfriend can't it says the mobile phone is off. W...

Phone keeps cutting off in Burnley, Lancs

My phone keeps cutting off mid call, or people can't hear me.  I went to the EE shop and was told it wasn't my phone, it was a local network problem. A mast on a building needed fixing and the building owner wouldn't give access. That was weeks ago a...

vivpass by Investigator
  • 805 Views
  • 11 replies
  • 8 Helpful