Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Still No service

RJ_G
Investigator
Investigator

‎30-09-2023 11:42 AM

Can anyone please help me?

I’m new to EE as I joined over a week ago. Since I joined I’ve been unable to get a service reception anywhere in my area. It does say on EE website on service status that there is a problem in my area. The reason for me joining was that on EE coverage checker it explained to me I had good service indoors and outdoors I have yet experienced that. I’m stuck as I need to see if EE Will improve, if not I need to find another provider. 

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎30-09-2023 12:10 PM

It sounds like your issues are due to a temporary fault, and those are always resolved as soon as possible - but timescales for fixes can depend on the nature of the issue.

If you are within your 14days cancellation period after an online/telesale purchase, and wish to be completely sure, then you may wish to contact EE CS and make 100% sure that the details of this area issue are noted and dated on your individual account.

That would put you in a stronger position if you later decide to retrospectively request cancellation.

Northerner
EE Community Star
EE Community Star

‎30-09-2023 12:52 PM

Hi @RJ_G 

Can you make any calls or use any data? Is your device from EE.

Does your device say no service.

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.