Signal at home lessening to none existent

[Skylarr123]

Hi,

I’ve been with EE for probably 15 years (prior to it becoming EE) and at my current address for the past 6 years. I live in a relatively built up area in Telford Shropshire by no means in the middle of nowhere. Signal has never been brilliant but usually enough that I could watch a YouTube video in any room of the house but the past few weeks peaking the last few days when our internet was down I can’t even get signal to make a call or text in any room of the house 

does anyone know if this would void the contract on their side that I’ve got a contract at an address that when I took it out (and many previous contracts) the signal was acceptable but now it’s none existent 

I had a similar problem with 3 many years back and it did void the contract on their side 

thanks 

[bristolian]

T&C's don't guarantee a service in any individual location, 100% national indoor coverage is nigh-on impossible to realistically achieve.

WiFi-calling is offered as a means of extending coverage indoors, and allows full use of your phone for calls & texts without needing mobile service.

[Skylarr123]

The WiFi calling is definitely a must as without it the phone would be essentially useless which is fine as long as their is WiFi available 

I have noticed just within probably a mile radius from my home location the signal is very hit and miss can go from supposedly 5g to nothing within 50 paces and that’s outside 

[Leanne_T]

Hi @Skylarr123 

Thanks for coming here 🙂

If you would like to discuss your options and get the signal looked into, please give us a call on 150 and select technical support, one of our tech guides will be happy to help. 

Thanks 🙂

Leanne.

[bristolian]

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@Skylarr123 wrote:

the signal is very hit and miss can go from supposedly 5g to nothing within 50 paces and that’s outside 

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It's not the technology that dictates coverage patterns, as much as the frequency band in use.