poor signal reception indoors
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18-05-2024 09:42 AM
Dear EE Support,
I am writing to inform you that I am experiencing very poor signal reception indoors. Despite being in an area that is supposed to have good coverage, my mobile signal is consistently weak, making it difficult to make or receive calls and use data services.
Could you please advise on any steps I can take to improve my signal strength? Additionally, are there any known network issues in my area that could be affecting my reception?
Thank you for your assistance.
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18-05-2024 09:48 AM
Have you Check service status having given your post code there on the Network Status Checker and reported your problem via that link?
This is a user discussion form, not CS.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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18-05-2024 10:18 AM
The ultimate fix for poor coverage, is to reduce the distance between your phone & the serving site - so please support any planning applications for new network sites, these are often objected to by local residents.
If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage, anytime you have indoor coverage issues.

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