Pathetic data speeds with a strong 4G signal... why??

[martin2345uk]

So in a fairly large area around Chelmsford railway station, I have 3-4 bars of 4G signal but almost non existent data... see speed test result from today:

Is this something that EE would look into? When you're on the Full Works plan which isn't cheap it's a bit galling to have this 😞

[bristolian]

Is this a recent problem?

The status webtool is absolutely the first place to check - https://ee.co.uk/help/mobile-coverage-checker "check service status"

[martin2345uk]

I only joined EE yesterday so I can't really say if it is recent.. according to that link it should have excellent 4G coverage all over that area! Seems the coverage isn't the issue as you can see I do have a 4G signal... it's just that there is no data speed within it...?

[bristolian]

There's a popular misconception around this - equating coverage strength with capacity/spectrum deployment.

One site in the immediate vicinity of the station has 75Mhz of capacity across 1800Mhz & 2600Mhz, another site slightly to the south has 90Mhz of spectrum also including 2100Mhz.

[martin2345uk]

Not sure what that means exactly... does that mean this kind of data speeds are expected for EE...?

[bristolian]

It sounds like you've used the "check coverage" link rather than "check status" as was suggested.

"Check coverage" predicts the coverage levels in a given area, "check status" searches for known issues in your chosen locality, with an option to get updates on known faults or report new ones.

[martin2345uk]

Ah okay my mistake. The check status site says everything is fine for that area annoyingly, when it very much is not...

[bristolian]

I've tried a few sample postcodes around Chelmsford railway station and some of them do report an issue on the status tool.

I'd suggest using the "Report a problem" link on whatever postcode you're using, for further checks.

[martin2345uk]

Thanks would you be able to give me an example of one of the postcodes with an issue..?

[Northerner]

Hi @martin2345uk 

Try restarting your device and check again. 

Do you not have 5G on your device.

Thanks