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Why is my internet so bad?

Liam2442
Investigator
Investigator

‎24-06-2026 02:42 PM

I've got unlimited data with EE and I can barely get online with it.

Ironically, the only way my signal is strong enough to get on here is by buying some EE data for £10 for 24 hours on my phone, without that getting online would be almost impossible at this time.

 

Is this normal? I'm not sure how else to deal with it

0 Helpful
3 REPLIES 3
Liam2442
Investigator
Investigator

‎24-06-2026 03:42 PM

Also I've asked on the app and now it's logged me out of the app and I can't get back in, I was talking to a customer service advisor but now it won't let me in I'm not sure what to do.

I spent most of last week trying to connect and looks like I'm gonna spend most of this week trying to disconnect lol

0 Helpful
Liam2442
Investigator
Investigator
In response to Liam2442

‎24-06-2026 04:23 PM

I only joined a few days ago, can barely make a call or use the internet 

0 Helpful
Katie_B
EE Community Support Team

‎24-06-2026 06:17 PM

Hi @Liam2442. 

Welcome to the community. 

Are you currently in the UK trying to use your phone?

Does this happen in multiple areas? if yes, I would recommend testing your SIM in another device to see if this continues. 

Katie

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