Why is my internet so bad?

[Liam2442]

I've got unlimited data with EE and I can barely get online with it.

Ironically, the only way my signal is strong enough to get on here is by buying some EE data for £10 for 24 hours on my phone, without that getting online would be almost impossible at this time.

Is this normal? I'm not sure how else to deal with it

[Liam2442]

Also I've asked on the app and now it's logged me out of the app and I can't get back in, I was talking to a customer service advisor but now it won't let me in I'm not sure what to do.

I spent most of last week trying to connect and looks like I'm gonna spend most of this week trying to disconnect lol

[Liam2442]

I only joined a few days ago, can barely make a call or use the internet 

[Katie_B]

Hi @Liam2442. 

Welcome to the community. 

Are you currently in the UK trying to use your phone?

Does this happen in multiple areas? if yes, I would recommend testing your SIM in another device to see if this continues. 

Katie

[Abigail12501]

I've been having the exact same issues for the last few months, have tou had any luck with sorting it?

[Leanne_T · Accepted solution]

Hi @Abigail12501 

Thanks for posting on the community. 

If you're experiencing service issues in the area please check our Service Status Checker for any reported problems. If nothing is showing you can report this to our network team and register for updates to be kept updated once this has been looked into.

If you would like this looked into in more detail, please get in touch with our technical support guides. 

Thanks.

Leanne.

[fixtheserviceee]

You do realise that link for the service status check is also down! Who would have thought!! wow great service EE

We can't check our mobile network right now

Updated on 29 Jun 2026 at 4:07 PM

There’s a problem getting the information we need. Try again later.

I have had very poor internet connection this last week, it's NOT me it's EE so stop posting blame to the users fix the network EE. customers are paying good money for a very bad service. I have GREAT signal but very slow speeds, give the customers what they pay for and STOP scamming us.

[fixtheserviceee]

I have GREAT signal but the speeds are very slow, my download speeds dropped to 6mbps and upload was like 1mbps and when you click a webpage to load it takes like forever to load. 
It's an EE issue as nothing has changed with me Im close to a mast and get great 5G signal, this last week I have noticed the service has went downhill. 
I let it go thinking it would get back to normal but another week of this is making me think about switching to another operator, I'm paying 30 pounds for this garbage service.
sort it out EE

[Liam2442]

No, 

I gave up eventually, I could only really get online very early morning 

[Katie_B]

Hi @fixtheserviceee. 

I'm sorry to see you are experiencing issues when checking your area using the Service Status. 

Have you been able to speak with our technical care team regarding your speeds?

Speak soon, 

Katie