Recent loss of 4G in ME10 1PS

[TW2121]

Having changed my Mums phone provider to EE due to zero signal at her house on O2, and myself and partner having good EE signal on our phones when there, it has now disappeared. None of our phones have had signal now for a couple of weeks,, any one have any ideas?

[bristolian]

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.