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Shocking signal

Willsey28
Investigator
Investigator

‎26-09-2023 08:39 PM

Hi new to writing about my poor time with ee everything has been great from 2014 till 2 years ago i upgraded to the s21 ultra 5g and had nothing but problems since day one had to stay with that phone for two years after saying the singal was the worst i have had to be told to do two different thing did them both and still rubbish fast forward to upgrading to the s23 ultra 5g and guess what still rubbish signal when will this end having a flag ship phone that has unlimited and paying 100 a month for is a joke think ee need to get their thinking hat on and find out why the signal is so poor on thins network 

0 Helpful
10 REPLIES 10
Christopher_G
EE Community Support Team

‎27-09-2023 08:05 AM

Hi @Willsey28 

Welcome to the community. I'm sorry to hear of your experience.

I recommend having a chat with our technical support team so that they can check the performance of the network in your area.

Chris

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Willsey28
Investigator
Investigator
In response to Christopher_G

‎27-09-2023 02:49 PM

Done this to many times and get nowhere with it 

0 Helpful
Christopher_G
EE Community Support Team
In response to Willsey28

‎27-09-2023 03:49 PM

Sorry to hear that, @Willsey28 

What did they say when you spoke to them?

Chris

0 Helpful
bristolian
EE Community Star
EE Community Star

‎27-09-2023 06:34 PM

By having a 5G phone, the device will prefer a 5G coverage layer that may be perceivably weaker than a stronger 4G one - this is exactly the same as when 3G first launched.

Are you having any service issues such as problems with calls, texts or mobile data?

0 Helpful
Willsey28
Investigator
Investigator
In response to bristolian

‎27-09-2023 10:02 PM

Its signal on both 5g and 4g being nothing calls drop all the time and i have done everything i was told last time the sim card it only 4 months old and the phone has been reset again

Sent from Outlook for Android<>
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James_B
EE Community Manager
EE Community Manager
In response to Willsey28

‎28-09-2023 08:11 AM

Does this only happen in one particular location @Willsey28?

James

0 Helpful
Willsey28
Investigator
Investigator
In response to James_B

‎28-09-2023 12:23 PM

Different places at the missus house and in some other areas and i have told ee this to many times to both ringing them up again all i get it we will knock 25 off your bill

Sent from Outlook for Android<>
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎28-09-2023 12:29 PM

Have you turned on WiFi Calling to help boost your indoor coverage @Willsey28?

James

0 Helpful
Willsey28
Investigator
Investigator
In response to James_B

‎28-09-2023 12:32 PM

Just switched it on to see if it does any better thanks for the advise

Sent from Outlook for Android<>
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