Shocking signal
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26-09-2023 08:39 PM
Hi new to writing about my poor time with ee everything has been great from 2014 till 2 years ago i upgraded to the s21 ultra 5g and had nothing but problems since day one had to stay with that phone for two years after saying the singal was the worst i have had to be told to do two different thing did them both and still rubbish fast forward to upgrading to the s23 ultra 5g and guess what still rubbish signal when will this end having a flag ship phone that has unlimited and paying 100 a month for is a joke think ee need to get their thinking hat on and find out why the signal is so poor on thins network
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27-09-2023 08:05 AM
Hi @Willsey28
Welcome to the community. I'm sorry to hear of your experience.
I recommend having a chat with our technical support team so that they can check the performance of the network in your area.
Chris
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27-09-2023 02:49 PM
Done this to many times and get nowhere with it
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27-09-2023 03:49 PM
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27-09-2023 06:34 PM
By having a 5G phone, the device will prefer a 5G coverage layer that may be perceivably weaker than a stronger 4G one - this is exactly the same as when 3G first launched.
Are you having any service issues such as problems with calls, texts or mobile data?
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27-09-2023 10:02 PM
Sent from Outlook for Android<>
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28-09-2023 08:11 AM
Does this only happen in one particular location @Willsey28?
James
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28-09-2023 12:23 PM
Sent from Outlook for Android<>
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28-09-2023 12:29 PM
Have you turned on WiFi Calling to help boost your indoor coverage @Willsey28?
James
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28-09-2023 12:32 PM
Sent from Outlook for Android<>

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