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France signal stronger than UK at EE!

Greg119
Visitor

Hi

In Folkestone, Kent I constantly get “welcome to France” on my phone. Sometime later it will welcome me home. Presumably the network in France (22miles of water and no masts between us) is stronger than the local network EE provides in Folkestone. 

Has anyone else near the coast in the UK experienced the same on EE’s network?

Best regards,

Greg

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Greg119  It can happen the other way round when in France.  There is no obstacle in the way to stop a signal so it can reach across the channel.   It’s a wide open space. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Christopher_G
EE Community Support Team

Hi @Greg119 

Welcome to the community.

If you manually search for EE from your phone's network settings, rather than have it on 'automatic', it should stop your phone from trying to connect to the French network.

Chris

bristolian
EE Community Star
EE Community Star

There's a handful of past threads on this board with the same query, north & West Wales is another regular spot.

This behaviour can often happen in border locations where there is no coverage from your home network, but a foreign network serves.

For as long as your home network has service, this should not happen. If you lose coverage, your phone will naturally attempt to roam by design. The "welcome to country xyz" texts are partly intended to provide notification this is happening.

When your phone regains EE coverage, it will stop roaming. A manual network selection performed when in EE coverage prevents unintentional roaming, but when searched outside EE coverage should serve to confirm lack of service.