Is it just me or is ee phone signal poor

[Pyromanic]

I've noticed a huge degredation in network coverage in the past few months.  The network civerahe checker indicates I should get excellent coverage at home, but I currently get 1 bar, and sometimes that drops out!  I travel around the country a lot and have never previously experienced such poor signal on EE.  I don't know what EE have been doung to the network, but the signal has significantly reduced virtually everywhere I've travelled.  Been a customer for over 18 years but now find EE network to be so poor, I'll be going elsewhere unless this gets sorted soon.

[Shaun521]

Nope, it’s not just you.  Appalling in Lancaster & Morecambe area. 
and also south Manchester.  Getting worse every week. 
Doing some research to find a much better provider 

[ee_user14]

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@Shaun521 wrote:

Nope, it’s not just you.  Appalling in Lancaster & Morecambe area. 
and also south Manchester.  Getting worse every week. 

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Same here...

No coverage along the entire M4 corridor from London to South Wales, or the M5 from Exeter to Bimingham.

A friend of mine had no service in the Lake District last week, and I had to use WiFi-calling indoors recently.

Awful!

[Sendy]

I’m finding this too, from early 2025 onwards it’s been incredibly patchy in the Surrey and south east areas, I’m typically 1-2 bars of 4G occasionally pops into 5G on iPhone 15. Never noticed it being this bad but I am seriously considering moving across to another provider. In short to not get full 4-5 bars of reception in 2025 is just unacceptable. Whether it’s built up areas, rural or suburban the poor signal is over the majority of places I travel to, and is notably worse in each area than I’ve experienced in the past.

[bristolian]

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@Sendy wrote:

I’m finding this too, from early 2025 onwards.... I’m typically 1-2 bars of 4G occasionally pops into 5G on iPhone 15. ....In short to not get full 4-5 bars of reception in 2025 is just unacceptable. 

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What actual problems are you having using your phone with 1-2 bars? Feel free to be specific.

[SFW8]

I can 100% related to this. 

At home I only have 1 bar of 5g which wasn’t the case last year so they have 100% changed something. 

[bristolian]

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@SFW8 wrote:

At home I only have 1 bar of 5g

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What actual problems are you having using your phone with 1 bar? Feel free to be specific.

[Matt_124]

There is no inherent problem with "1-2 bars" of coverage unless accompanied by issues with your service such as calls dropping, messages not sending, pages not loading etc.

In my case, I am in an area where I will get '1 bar' of 5G but yet I have data speeds in excess of 100 Mbps and no issues whatsoever with calls or texts.

Other networks where I would get "4-5 bars", have been much worse experiences than my current '1 bar' EE connection.

[Sendy]

Quite honestly the performance is like having a modem. I could not even run a speed test when it drops to these levels (frequently).

[Sendy]

Thanks for the info, but that is exactly the issue I’m having- intermittent signal on calls, message failure, pages not loading. I found when I could run a speed test and the service is “working” I’m getting 10 to 30 Mbps, which should be sufficient but is nowhere near the 100 Mbps you claim.

[Peter_W]

Hey there @Sendy.

We always want to see you bet the best connection possible, but coverage can vary from location to location, and this can also depend on possible outages around the areas you visit too.

If you're noticing drops in multiple places though, we can't rule out a fault with the handset or SIM, too. 

A good way to test this if possible is to put your EE SIM into another device, especially one that's confirmed to be working with a good signal, and see if the problem carries over. 

If these issues continue to persist too, I'd recommend reaching out to our technical team, and they can help investigate further.

Peter