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Re: Is it just me or is ee phone signal poor

Pyromanic
Investigator
Investigator

I've noticed a huge degredation in network coverage in the past few months.  The network civerahe checker indicates I should get excellent coverage at home, but I currently get 1 bar, and sometimes that drops out!  I travel around the country a lot and have never previously experienced such poor signal on EE.  I don't know what EE have been doung to the network, but the signal has significantly reduced virtually everywhere I've travelled.  Been a customer for over 18 years but now find EE network to be so poor, I'll be going elsewhere unless this gets sorted soon.

44 REPLIES 44

Sitting in a cafe in Carrick, Northern Ireland, and getting zero bars (s25 ultra). Unable to connect to Internet and everyone around me is using their phones with no difficulty. I actually had to go outside to see why I was getting such poor coverage and send this message. Pathetic tbh. It didn't use to be like this. But I have noticed poor reception or data coverage in a number of places were it used to be fine.


@IrishGuyRick wrote:

Sitting in a cafe in Carrick, Northern Ireland, and getting zero bars (s25 ultra). Unable to connect to Internet and everyone around me is using their phones with no difficulty


Did you ask around to see which networks those other users were on? Or were they using WiFi?

It's entirely possible they were on EE and your phone had a temporary fault. Or a 4G/5G selection issue and those users were "only" 4G... or they were using WiFi.

Or if this was a location where EE didn't have coverage... it happens. There'll be other locations where EE is the only network to have service. Or there was a temporary fault at the time you were visiting the cafe.

My point being, that to pass judgement based on one occasion in one location is taking a very narrow view.

Carrickfergus is generally quite well covered on EE, with mostly 1800 MHz from numerous sites. There is also 800 MHz available from one site near the town.

Screenshot_20250624_174453_CellMapper.jpg

Some of the other networks in Carrick, and Northern Ireland in general, seem to have more sites deploying 800 MHz than EE do. The trade-off here is between their better perceived coverage in terms of "bars on screen", but this can result in a worse experience for mobile data in the form of slower data speeds and less capacity. EE have chosen to go the other way with it, with a higher band coverage layer and then some of this 'extended' coverage on selected sites.

With EE in NI, generally I have found when you have any form of coverage it will work (with the exception of some areas on the edge of 800 MHz-only coverage). With some of the other networks, you could have 3+ bars but yet still have slow data speeds and issues with calls.

One indoors edge-case scenario is not enough to judge the quality of an entire network unfortunately, and everyone's demands from their mobile do vary.

JonX_1919
Investigator
Investigator

Its not you its the network, the EE network is shocking. constant drop outs all the time. They must have data for how many calls get dropped due to poor connection, I dont think apple do very good with this network. my 10 year old android on giff gaff is far better.   


@JonX_1919 wrote:

They must have data for how many calls get dropped due to poor connection


Absolutely. Call success rates & dropped call factors are continually monitored.