5g signal

[mattzz]

Exactly the same here. On an EE sim only monthly contract which includes 5G. Got a galaxy A14 5G phone. Been on countless calls with EE tech including level 2 all of which say everything is set up their end (and on my handset) for 5G and there are no faults. They sent a new sim and that made no difference. I never ever get 5g anywhere in areas with good EE 5g coverage. Tested with a different provider's sim (three mobile) and instantly connects to their 5G. EE want me to go to an EE shop to test my sim in their phone amd their sim on my phone before they will help or investigate any further but there is no shop anywhere near me! 

Cellmapper app always says "5g DCNR status restricted and 5G EPS restriction

 I am quite sure the problem lies with something at EE's end. I hope when I next renew my contract that will reset the settings and make it work? Any help or ideas?

[EssexBoyEE]

If your Cellmapper Live Date is telling you "Cellmapper app always says "5g DCNR status restricted and 5G EPS restriction" or better still the Netmonster App (Android) is saying "5G Not Connected or Restricted" then your Sim or Plan is not configured for 5G Data. 

[mattzz]

Thank you, you have confirmed what I suspected that the problem is with the settings on my sim/plan at EE end. But how can I get them to find/acknowledge and repair this when they say everything is set up correctly?

All I get is level 1 getting me to fiddle with phone settings time and time again (which are all fine) and level 2 saying there are no faults.

It would be an awful lot easier just to move away from EE and get a PUK code to another network but I really want to stay with EE on my current plan.

[bristolian]

I sympathise with your sentiments, matt. I have experienced similar issues with the technical escalation process, and completely share your frustrations.

I can only suggest persistence and a large dose of patience.