Had an upgrade. Can't make any calls from mobile

[Missk47]

Hi i just recently upgraded my phone to a Samsung S22, however I'm unable to make or receive any calls. I can't even call 150 from my mobile. 

I'm getting an error *not register on network. 

I have elderly relatives that u must be accessible to at all times how do I rectify this? 

Thanks in advance for all your help. 

[bristolian]

Are you using your old, presumably working SIM, in your new phone? Does it still work in your old phone?

[Missk47]

Hi, yes in using my old Sim in the new phone. I've not tried it back in the old phone. 

I'll try that and get back to you. 

Thanks for replying 🙂 

[Missk47]

Hi it works fine in the old phone 🤔

[Christopher_G]

Thanks for trying that, @Missk47. It confirms that the SIM is working OK. Could you pop it back into the new phone and restart it please? Does it then work?

Chris

[Missk47 · Accepted solution]

Hi so I applied for an eSIM, activated that, popped the old Sim back into the new phone and it's actually working now. 

I can make and receive calls. I don't know what exactly worked but hadn't realised I'd been unable to make it receive calls for over a week. Thank God for WhatsApp lol.

Thank you guys for all your help 🙏🏽 ❤️