Poor signal LA10

[jonessam]

We have been having terrible signal issues in LA10 for a number of weeks. A lot of the time there is no signal whatsoever and it is essential for school and work. All EE say is sign into wifi for calling - well that is all well and good but EE are my wifi! We have no landline, live rurally and EE offer the only way for us to communicate currently. Please can somebody clarify when this issue will be permanently before we end our contract and move elsewhere. It is getting ridiculous. 

[bristolian]

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@jonessam wrote:

All EE say is sign into wifi for calling - well that is all well and good but EE are my wifi!

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Fixed-line broadband is a different infrastructure to the mobile network.

Does the status checker report a known issue in your locality? If so, then it's quite likely the underlying cause of the outage is outside EE's direct control - there's not usually (m)any other reasons for a delay beyond the initial few days.

[jonessam]

Still having the same issues now, it was most off most of the day again yesterday. The only update we get is via email and says "Network update: It’s taking longer than expected to fix the problem in LA10.... We will continue to keep you updated"

This has been the case for around two months and EE is our only network provider. We have mobile broadband and phones through them on long contracts, and when it is off we are completely unreachable. The TV is all off mobile signal so again when it is off we do not even have that.

We can get fixed line broadband through another provider and at the moment ending our contracts early with EE and getting that looks the only alternative. 

Anybody able to give an insight into what is happening?

[Michael_D · Accepted solution]

Hi @jonessam 

I can understand your frustration when it is your impacting your mobile signal and broadband.

We're not able to see what is happening with the local site from here, but if you get in touch with our tech guides, they can have a look for you, and see if there is an update on the work that is taking place.

Michael