Phone calls and internet not working

Cherrelie
Explorer

‎07-12-2022 12:45 PM

My phone calls and internet haven't been connecting for the last few hours. Bill has been paid and when I call 150 it says I am unable to make phone calls at the moment. Need help. 

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎07-12-2022 02:11 PM

Hi @Cherrelie

Thanks for coming here. 

Have you recently paid the bill? 

Can you receive calls and texts? 

Leanne.            

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Cherrelie
Explorer

‎07-12-2022 03:47 PM

My account us still suspended since I paid this morning. When I try to call out it says I currently can't make calls on my phone. 

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Leanne_T
EE Community Support Team
In response to Cherrelie

‎07-12-2022 04:03 PM - edited ‎07-12-2022 04:03 PM

Hi @Cherrelie

Please call us from any other phone on 0800 079 8586 and the team will help you with this.

Leanne. 

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