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Nov 27, 2025 CENTRAL LONDON | Edgware Road Area

bays
Explorer

LITERALLY ZERO SERVICE BAR | Messaging prompts me to call EE but calls (ugh!) obviously do not go through since there is no network/ service bar! NEED URGENT HELP!

5 REPLIES 5
bristolian
EE Community Star
EE Community Star

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Northerner
EE Community Star
EE Community Star

Hi @bays 

Are you PAYG or pay monthly contract. 

You have a message to call EE?

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

pay monthly customer~ 

it shows there's a problem in my area but i received an email stating it was solved but alas it's still not working and for some reason wifi calling isn't working either :((

bristolian
EE Community Star
EE Community Star

If problems are persisting and the status checker reports no known issues, use the "report a problem" link to send further details.

Have you been able to use WiFi-calling previously?