Network Status Checker

BrendonH
Community Hero
Community Hero

Why have you hidden the network status behind a your log in.

 

Why do we have to go an extra step just to check for network issues?

You literally have gone backwards in development in doing this.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
11 REPLIES 11
Linzi_H
EE Community Support Team

Hi @BrendonH 

I can certainly pass your comments to the relevant team. 

Logging into your account will give you the best experience, as explained here 👉 Service Status Checker.

Linzi 

XRaySpeX
EE Community Star
EE Community Star

I 2nd that!

Even when I'm logged in I get a faint unreadable page:Capture.JPG

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Linzi_H
EE Community Support Team

Thanks @XRaySpeX 

I can't seem to replicate this issue. Which browser are you using? 

Linzi 

I'm sorry but coming back with a copy and paste lone is not helpful.

 

The best experience when someone is experiencing signal issues is not to have to log in unnecessarily. It's to be able to check the network status. I don't need to log on to see deals I don't need or want when I'm having signal issues.

EE really are going downhill with the way they are doing things.

 

Just now I had to get 2 separate codes emailed and text to me to log into my community account even though I set up as passkey I didn't even ask for or want.

 


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
XRaySpeX
EE Community Star
EE Community Star

@Linzi_H : That was Chrome & also Edge.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@BrendonH wrote:

I don't need to log on to see deals I don't need or want when I'm having signal issues.


I don't see any intrusive marketing when using the status web-check.

Linzi_H
EE Community Support Team

I've tested this over a few devices, web browsers, and logins, but still unable to replicate what you're seeing. This makes me think it could be account-specific @XRaySpeX 

If you see other examples of this happening, please let us know so it can be raised.

Linzi 

EE_are_pirates
Visitor

"Sorry, there's a problem with the service"

the checker is as reliable as the network, rubbish and seemingly going downhill

XRaySpeX
EE Community Star
EE Community Star

@Linzi_H : It happens on both my separate a/c's, 1 for BB & 1 for mobile.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP