Not registered on network

[kmitchell]

Hi I am having issues with my network.

I am in work, but my phone is saying im not registered on a network. I can't make calls or anything. I need my phone in case my sons school call me.

I have restarted my phone twice now, and nothing. I have been on the EE network status checker, and there isnt any faults there its saying. 

Can someone please help me as I can't even phone EE.

[Kirigaya_Kazuto]

'Not registered on network' is usually a SIM card issue, try taking out the SIM and re-inserting it

[kmitchell]

Done this as well.

There are a few people in my work that are with EE and they are having the same issues as me.

[Kirigaya_Kazuto]

Ah.... that's unfortunate, there must be an issue not on the fault thingy then

[kmitchell]

I keep checking the fault thingy hehe, still nothing on there to say there is a fault. Fault thingy is the exact words I would use as well :D.

Thank you for trying to help :).

[Katie_B]

Hi @kmitchell. 

I would recommend reporting this. 

You can report a problem using the Network Status Checker or by contacting our technical care team directly. 

Katie

[bristolian]

"Not registered on network" is self-explanatory but is not necessarily a SIM issue.

If there's a coverage hole, then your SIM can't register on another network and it can either cause this error or "Emergency calls only,".

If other EE users are similarly affected, I would suspect a coverage issue.

[kmitchell]

Not really self-explanatory that's why I was asking :), might be for you as you might be technical savvy, I'm clearly not.

Never had this issue before so wasn't sure what was going on!

It's fine though I reported it once I figured out what I was doing. 

[kmitchell]

Thank you, managed to do that a few hours ago.

Network drops in and out, but at least i know its not my phone that's broke.

Kind regards 

karen