No signal for more than a week

[GPavesi]

Everyone at work who has an EE mobile has been experiencing signal issues for over a week. As a result, there is no mobile internet access either. I’ve tried to call, but there is no signal, and I cannot access the link they send. It seems to be affecting the whole Epworth (DN9)  area because the service only works properly when I leave town. This is very disappointing, as I have never had issues before. I’m frustrated that there is no alternative way to contact them, and when I try to check the network status in my area, I get the following message: " This service isn't working right now - Please try again later or contact us for support."

[Northerner · Accepted solution]

Hi @GPavesi 

Check your local network here: https://ee.co.uk/help/service-status

Thanks 

[bristolian]

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

[GPavesi]

Thank you, i manage to tal to them, and apparently there is a major issue in the area, they said that the next schedule updated is tomorrow 3am, so i guess there is nothing i can do 😞