No EE signal in Pangbourse RG8 for last 48 hours

[DesertRaven]

For the last couple of years I've had excellent signal (all four bars) inside and outside.  Since Tuesday morning both my EE mobiles and my 5GEE Hub are all showing zero signal, or ocassionally one bar with (E) rather than (4G), then back to zero signal, repeated.  No mobile data is getting through.

EE said there was a fault yesterday morning, in the evening 'it's taking longer than expected' then today 'its fixed'.  But it's not fixed as the same issue of no signal is on-going.  I'm guessing the local areal isn't working.

What do I do in this situation, keep reporting the issue on the website, try to report it again to an agent?

[bristolian · Accepted solution]

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@DesertRaven wrote:

EE said there was a fault yesterday morning, in the evening 'it's taking longer than expected' then today 'its fixed'.  But it's not fixed as the same issue of no signal is on-going.  I'm guessing the local areal isn't working.

What do I do in this situation, keep reporting the issue on the website, try to report it again to an agent?

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Does the website status tool show a recognised fault? If no - then yes, report it again.

[DesertRaven]

It's gone back to 'Good service in your area'.  I'll report it again, thanks for the reply.

Odd thing, on the EE coverage website I noticed it now says there's 5G coverage in my area, it was only 4G a few months back when I last looked .... so I'm wonder if there is some sort of unnanounced upgrade going on and that's why the areal has been off-line.

[Leanne_T]

Hi there @DesertRaven 

Thanks for coming to the community. 

If you are still experiencing problems, please follow @bristolian's advice and report this again on the status checker. The network team will get the area looked into and send you a text or email with more information. 

If you would like further details on the area, please give us a call on 150 and the team will get the service looked into for you. 

Leanne 🙂