cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Network status checker "An unexpected error has occurred"

Basil21
Established Contributor
Established Contributor

I am trying to find why people in the SY13 2BT area on EE have no service, we received texts saying work was being carried out on the mast at Prees this last week, and yesterday another text to say it was complete and to reboot our phones. Today there's no service at all.

 

Logging in to the EE service status checker jut bings up "An unexpected error has occurred". Can anyone at EE suggest what's happened and if this situation is being resolved please?  Thanks.

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Basil21  I’ve just checked this for you with that postcode.  This was the information I got back 

DA73D911-9491-4E92-BC83-633901989F68.png

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Basil21  I’ve just checked this for you with that postcode.  This was the information I got back 

DA73D911-9491-4E92-BC83-633901989F68.png

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Basil21
Established Contributor
Established Contributor

Thank you Chris, appreciated, have a good weekend.