Network and data problem

[Julieta1]

Hi i cant make call and movile data, i need help as urgent as posible! Thanks 

[bristolian]

Does your phone show signal indicators? If not, is anything reported on "check status" via https://coverage.ee.co.uk/coverage/ee ?

If you do have coverage, what happens when you try making a call? And what happens when you try using mobile data?

[Julieta1]

 

 

 

[James_B]

Hi @Julieta1,

Did the network status checker show any problems in your area?

James

[Julieta1]

Yes i checked and it was ok, i think is a problem with my data.

[James_B]

Hi @Julieta1,

Do you only have this problem in one location or everywhere?

James

[Julieta1]

I have this problem everywhere, it started yesterday evening . 

[James_B]

Hi @Julieta1,

Are you using a pay as you go or pay monthly plan?

James

[Julieta1]

Im using a monthly plan

[James_B]

What happens when you try to make a call @Julieta1?

Can you receive calls?

James