London underground Wifi issue
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24-08-2023 06:59 PM
Hello, recently I came back from holiday. Since then I am having issue accessing Internet in London underground stations. I am connected to EEAuto WIFI but it says" connected without internet ". Before I go on a holiday I didn't have any problems at all. Could it be something with my going abroad or it is a coincidence ?
Any help is appreciated
Thanks
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25-08-2023 08:56 PM
Hi @foobar
Any particular line?
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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25-08-2023 09:12 PM
Hi all,
this morning on my way to work I didn't have any issues, but on my way back to home I still had some issues. Will keep having an eye on it
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23-09-2023 11:54 PM
After a month: SNAFU.
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16-11-2023 01:58 AM
The network used to work really well most of the time. Now it's completely unreliable. At many stations it won't connect at all, whether I'm on a briefly stopping train or standing on the platform/moving around the station.
My phone frequently struggles to connect to it now or fails completely.
Not sure what changed but it's fairly useless now.
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16-11-2023 02:01 AM
Came here to post about this myself.
EE's WiFi on London Underground has been patchy at best for months now. Last couple of weeks almost unusable especially when passing through a station and only stopping for 30 seconds or so.
It used to be easy to quickly connect and use it for the few moments your train is stopped on the platform.
Now it just struggles to connect and gives up.
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16-11-2023 07:40 AM
Hi @Jobear91
Please see our How do I use WiFi on the London Underground? | Mobile Help | EE for help with connection issues when on the underground.
Leanne 🙂
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18-11-2023 04:14 PM
It just doesn't work, and we described exactly how that manifests itself. These copy-paste answers with links are silly.

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