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How do i remove content lock without id or a credit card

Roaming won’t connect

I have Full Works plan. On arrival in Australia I couldn’t make any phone calls, local or to U.K. numbers. Texts and data work OK. Help please. 

Broadband not showing on EE app or account

Hi,recently moved from BT to EE with mobile and broadband (and tv from sky). We have our package as one whole payment each month. Our phone package is on our account and app, but our broadband or tv isn't showing on there. I asked the team on the pho...

No Longer getting 4G+

Basically since 4g came to my area its been 4G+ but a few months ago, there was an issue in my area which took about a day to fix but since the fix im only getting 4G and not 4G+. I've noticed that the speeds have been lower too, the mast at my paren...

Unable to connect we tv box to wifi

Hi,we have moved over to EE broadband, mobile and TV from BT and sky. We have been given a EE TV Box Mini, as well as the Pro Box. My son has taken the TV box mini back to uni with him (confirmed with TV team that this is allowed and would work outsi...

Direct debit set up against my wishes

On the 5th of March, I telephoned EE Customer Services on 150 to update my bank card details as I received a text message informing me (as a PAYG customer) that it was expiring at the end of February.There wasn’t anywhere on the app or on my account ...

Annual increase

EE txt me to say that due to “technical issues”, they cannot currently tell me what our new mobile bills will be.Absolutely outstanding. 

Inclusive HD with EE TV sport packages

If you’re an EE TV customer with EE Broadband, you can now get HD included as part of our sports channels packages. This would have previously been charged an extra £6 for the HD addon.For existing customers, you’ll need to flex to the new version of...

calls I made on my last bill

I’d like to view the calls I made on my last bill