19-10-2022 03:54 PM
Our wifi has been having major issues since 10am today - not working upload and download feeble. Phone signal poor. Normally very good. Anyone know what is happening?
21-10-2022 05:01 AM
Thank you evrryone who replied and helped us with our enquirey.
We appreciated your help.
Damaged subsea cable was the reason for wifi not working. Hopefully it will be repaired soon.
21-10-2022 04:06 PM
You are welcome, glad to help, hopefully will soon be repaired.
08-12-2022 09:57 AM
Ok it’s now a few months since you noted the issue with mobile 4G in Shetland. I’m on the Westside and I’ve been getting notifications from EE that there is a problem which is taking longer to fix…. As in months. So is it the undersea cable or an aerial or something else?
08-12-2022 10:50 AM
Hi @Northman
If you are experiencing service issues in the area, please get in touch with our mobile care team on 150 and they will get this looked into for you.
Leanne.
08-12-2022 11:09 AM
08-12-2022 11:23 AM
08-12-2022 11:34 AM
Hi @Northman
If your provider is 1p-mobile, you should direct your queries at them.
I appreciate they are an MVNO who use EE's network, but the nature of an MVNO is that you are a customer of the "piggyback" provider, not the operator.
08-12-2022 12:09 PM
08-12-2022 12:14 PM
Hi @Northman,
If you're using a different phone provider, please contact Technical Support on 07953 966 250.
Thanks
James
08-12-2022 12:37 PM
There's also contact details for 1p-mobile on https://www.1pmobile.com/contact-us.taf