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EE down today 19th October 2022 since 10am GMT Shetland

Kinsey5156
Valued Contributor
Valued Contributor

Our wifi has been having major issues since 10am today - not working upload and download feeble. Phone signal poor. Normally very good. Anyone know what is happening?

19 REPLIES 19
Kinsey5156
Valued Contributor
Valued Contributor

Thank you evrryone who replied and helped us with our enquirey.

 

We appreciated your help.

Damaged subsea cable was the reason for wifi not working. Hopefully it will be repaired soon.

 

You are welcome, glad to help, hopefully will soon be repaired.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Northman
Investigator
Investigator

Ok it’s now a few months since you noted the issue with mobile 4G in Shetland. I’m on the Westside and I’ve been getting notifications from EE that there is a problem which is taking longer to fix…. As in months. So is it the undersea cable or an aerial or something else? 

Leanne_T
EE Community Support Team

Hi @Northman

If you are experiencing service issues in the area, please get in touch with our mobile care team on 150 and they will get this looked into for you. 

Leanne.

Hi,
Thanks…. However as I don’t have an EE phone my call to 150 takes me to my
current phone provider, 1p mobile. Your EE phone signal is poor where I
live but the 4G Wifi signal USED to be excellent…. But not now.

Northman
Kinsey5156
Valued Contributor
Valued Contributor
Hi not sure what the problem is now on the Westside. Ours up north has been
back since beginning of Nov.
Sorry we cannot be of more help. What have EE.said?
bristolian
EE Community Star
EE Community Star

Hi @Northman 

If your provider is 1p-mobile, you should direct your queries at them. 

I appreciate they are an MVNO who use EE's network, but the nature of an MVNO is that you are a customer of the "piggyback" provider, not the operator.

Thanks…. However my problem isn’t the phone… . It’s the mobile 4G Wifi signal to my routers. That was excellent until a month or so ago.

Sent from my iPhone
James_B
EE Community Manager
EE Community Manager

Hi @Northman,

If you're using a different phone provider, please contact Technical Support on 07953 966 250.

Thanks

James

bristolian
EE Community Star
EE Community Star

There's also contact details for 1p-mobile on https://www.1pmobile.com/contact-us.taf