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EE Thinks Phone is Roaming in France when it is in Kent

thefirstborn
Visitor

Hello, 

My daughter is in Kent on holiday and has had a sms message from EE come through saying welcome to France and lists the accompanying charges for roaming etc. Doesn't appear to be anything supsect. Any suggestions on a resolution?

Thanks

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

This is quite a common occurrence in border areas, where a foreign network provides coverage as well as your home network. The "welcome to your host country" text message as much serves as a warning in these scenarios as it does a cost notification when you are abroad.

The following two past threads discuss this in more detail, you may wish to read them - https://community.ee.co.uk/t5/Mobile-Network-discussions/Isle-of-man-roaming/m-p/1389233#M34512 & https://community.ee.co.uk/t5/Mobile-Network-discussions/Roaming/m-p/1237051#M26246 

If you wish to completely eradicate this "domestic roaming", then manually selecting EE's UK network will resolve - at the expense that if & when you lose EE-UK coverage for an extended time, your phone will not automatically reselect and will remain out of coverage until you manually interject.

If you leave your phone on automatic selection, it will regain EE UK coverage automatically within a few minutes of it becoming available. The downside is that if you ever lose UK network service when a foreign network is available, your phone will roam onto it - by design.

The choice of which scenario is preferable, is yours.

View solution in original post

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

Manually connect to EE network.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

This is quite a common occurrence in border areas, where a foreign network provides coverage as well as your home network. The "welcome to your host country" text message as much serves as a warning in these scenarios as it does a cost notification when you are abroad.

The following two past threads discuss this in more detail, you may wish to read them - https://community.ee.co.uk/t5/Mobile-Network-discussions/Isle-of-man-roaming/m-p/1389233#M34512 & https://community.ee.co.uk/t5/Mobile-Network-discussions/Roaming/m-p/1237051#M26246 

If you wish to completely eradicate this "domestic roaming", then manually selecting EE's UK network will resolve - at the expense that if & when you lose EE-UK coverage for an extended time, your phone will not automatically reselect and will remain out of coverage until you manually interject.

If you leave your phone on automatic selection, it will regain EE UK coverage automatically within a few minutes of it becoming available. The downside is that if you ever lose UK network service when a foreign network is available, your phone will roam onto it - by design.

The choice of which scenario is preferable, is yours.