Roaming

[Sam280]

I got a text saying welcome to the Isle of Man and the cost of Roaming  charges

but I was only in the Lake District how do I amend this as the phone line is mainly automated and it’s hard to speak to someone 

[Katie_B]

Hello @Sam280. 

Welcome to the community. 

Are you still connected to the network OK and can you use your phone as normal?

When you log in to your My EE can you see any charges?

Speak soon, 

Katie

[bristolian]

This can sometimes happen in border areas if coverage from your home network is weak, but you can get better signal from a foreign network.

It should automatically resolve itself when coverage from your home network resumes and your phone reconnects to EE's UK network.

[JW128]

I got the same problem, but worse, in the Lake District. Initially it sent me a message saying I was logged in the Jersey, Channel Islands (300 miles away). The next day (from the same place) it said I was logged on to Isle of Man. This is not the user's fault and EE need to sort thus out, it's an outrage to suggest users are responsible for roaming charges when they haven't left the country.

[bristolian]

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@JW128 wrote:

 EE need to sort thus out

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A welcome text message is sent on first connection to a foreign network to advise of charges and confirm the phone is roaming - it's also designed to warn when national roaming is happening.

This can sometimes happen in border locations or when your home network is unavailable, but a foreign network is. The current weather conditions can also cause some unusual RF conditions, the Northern Lights being visible in Devon & Cornwall is due to similar concepts.

If you get this issue on a regular basis, the only solution is to disable roaming on your SIM or use manual network selection to force a connection to EE. This will potentially require a manual reconnection if you lose EE service for any period of time.

[JW128]

This is not a "border issue" as it's nowhere near a border.Perhaps EE should check that a local mast isn't transmitting an erroneous ID? We were told by a local café owner that this is a regular occurrence. I repeat, this is not my phone's fault, it's a problem with how EE's network operates and I'd certainly be prepared to challenge any roaming charges in court.

[bristolian]

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@JW128 wrote:
This is not a "border issue" as it's nowhere near a border.

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This can sometimes happen in border locations or when your home network is unavailable, but a foreign network is

Checks of the MCC/MNC are part of the call testing process whenever a new site is brought live or any significant alterations made. A misconfigured site erroneously brought live would likely cause other issues beyond some local roaming.

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@JW128 wrote:
it's a problem with how EE's network operates

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This is neither a problem in the fault sense, nor an EE-specific issue. It's a side-effect of how roaming works.

[JW128]

Did you even read my email properly? 300 miles away is not a border issue. How good is your geography? Do you know how far away Jersey is from the Lake District?

[Christopher_G]

Hi @JW128 

Did you notice your phone switch from EE to another network? Have you received any charges on your account after this?

Chris

[bristolian]

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@JW128 wrote:
Did you even read my email properly?

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I responded to your forum post, not any email. I would assume this comment means you're using the email interface to access this web-based forum.

I am confident in my previous comments, but I sense your interest in this is not technically-based and therefore I recommend you disable the roaming facility on your SIM to avoid future recurrences.