I completely understand the value of being methodical. I’ve been trying to follow every reasonable step and rule things out before resorting to venting online. But let’s be honest: when multiple people are describing the exact same issue (full signal, I can hear them, they can’t hear me – both with and without WiFi Calling), and all that comes back from EE is a generic “no fault in your area” message, it’s hard not to get frustrated.
To be clear:
- I’ve used the online fault reporting tool and selected the relevant call audio issue.
- I’ve spoken to customer services.
- They ran through the usual checklist, couldn’t find anything wrong, and didn’t escalate.
- The issue continues – and it’s repeatable.
This isn’t about emotion vs method.. it’s about the fact that customers are reporting a real, recurring problem that doesn’t show up on EE’s diagnostics, and it’s not being taken seriously. I’ve seen multiple threads (some of which you personally have commented on) where users are consistently describing this exact fault. That’s not just social media “noise” – that’s a pattern.
Also, the comment about people rarely posting when service good.. is just completely irrelevant here. Of course most people don’t go out of their way to write glowing reviews of things working as expected.. that doesn’t invalidate the fact that something’s clearly wrong for a growing number of people. Dismissing that as just the nature of online complaints doesn’t help fix it.
What I need now is someone at EE to treat this as a technical fault worth investigating properly. If that requires me to provide further call examples over the next few days, fine ..I’ll do that. But I’d like some assurance that those examples will actually lead to something beyond another shrug and a text saying “all is fine”
