Roaming issues in Barbados

[bayergold]

We are on holiday in barbados and have purchased the 23hr zone 3 pass daily but have been unable to make or receive calls. EE has connected to Digicell and when trying manually to connect to another provider such as Flow it doesn't work at all or it switches back to digicell. The phone shows full bars mostly for coverage. 
It either rings out and disconnects or the EE automated voice says your call can't be connected right now please try later. If someone tries to call my phone i don't receive the call at all. 

[XRaySpeX]

Did you receive a Welcome text upon arrival?

As you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

[bristolian]

If your phone shows coverage from Digicell, that tells me roaming is already active. Can you send & receive text messages? If you can - roaming is definitely active!

Can you call in-country numbers at all? Or are those affected in the same way as (presumably but do please confirm either way) international calls back to the UK?

[bayergold]

Have done all the above. Still doesn't work

[bristolian]

...and the answers to the suggestions/tests in my previous post?....

If your phone shows coverage from Digicell, that tells me roaming is already active. Can you send & receive text messages? If you can - roaming is definitely active!

Can you call in-country numbers at all? Or are those affected in the same way as (presumably but do please confirm either way) international calls back to the UK?

[bayergold]

Can send and receive text messages fine. Just calling is affected. 
Roaming is definitely activated. 

[Ali_A]

@bayergold 

Is it only UK calls that are affected, or have you tried calling numbers within Barbados too? 

Are you able to manually select a different mobile network to connect to? 

For android phones go to Settings > connections > mobile networks > Network operators > switch "automatic" to OFF. Wait for it to load with networks.  
For Apple it's Settings > Cellular (or Mobile Data) > Network Selection, turn off the "Automatic" toggle, then choose your preferred carrier from the list that appears

Once selected the other mobile network, wait around 5 minutes to fully connect before making a test call. 

Ali