Coverage in Wigan

[Leanne_T]

Update: 26 May 2026 

Over the past few weeks, our engineers have surveys approved for the temporary mast and we are working with the site provider to agree planning permission. Once planning has been approved, we can start building the equipment needed and confirm an approximate on-air date for the temporary mast. 

We will keep you updated on this post. 

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Update: 24 April 2026 

Over the past few weeks, our engineers have been working with the power company to agree a power supply for new mast. We are working with the site provider to arrange a date to access the area to complete checks to determine the power route needed and submit these for approval. Pending approval for the power route, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

Our engineers have located an area to install a temporary mast and working with the site provider to complete surveys needed to make sure the area will be suitable for a temporary mast. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the temporary mast. 

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Wigan area. Our mast in the area had to be removed from the existing site in March 2026, as the building is being redeveloped. 

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently working with the site provider to access the area and conduct surveys to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

Our engineers are looking at other temporary options to restore service as quickly as possible to Wigan.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page

[Depixol]

I fully understand that ‘things happen’ that are out of your control and you are trying to put things right, but why didn’t / doesn’t EE raise some goodwill and discount mobile payments in this area? I’ve received 3 postal contacts urging me to sign up for non existing better deals (24 months tie in). After contacting the ee help bot I was moved on to more sales pushing (they didn’t know about any signal problems - ‘just ring 150’) with more complex ‘package’ deals. I’m old and boring and just want a fair deal for the services provided / paid for, but it’s time to move.

[Chris_S]

Hi @Depixol 

Welcome to the EE Community and thanks for getting in touch.

I'm sorry to hear about your experience, I can imagine it's been frustrating for you.

If you've experienced loss of service, we can certainly see what we can do to put things right.

I'd hate to see you leave us; if you'd consider giving us another chance, I'd recommend giving us a call to see if we can find a competitive deal that's right for you.

Chris S

[MBol1985]

This has been nearly two months. Causing massive problems to lots of nearby workplaces!! Customers need to have their bills reduced and compensated for loss of data for what has been nearly 2 months now.

[Lathamo11]

Do you know an approx time frame of when this will happen as at work I have no signal daily and it makes working difficult having to find somewhere to get signal to phone or message. 

[Depixol]

Chris, the core mobile service in this area has been down for months and advising people (who can) to use WiFi calls (at home)  or ‘sign up for a better deal’  doesn’t sound like a good deal at all.

Please register (this post as) my complaint at the lack of a core mobile service and the inconvenience that this has caused over the past months. 

thank you.

[Leanne_T]

Hi there @Depixol 

Once we have an update the main thread will be updated with the latest information for the area. 

We have no account access to open a complaint for you on the community, please see our Make a Complaint page for ways to make a complaint with us. 

Leanne. 

[Depixol]

Is it true that the full working service will be 6-12 months away?

[Depixol]

After complaining I was basically told ‘tough’ - no reduction  - you can leave. Then I see this on a community Facebook page:

“Been like that for months pal. EE Mast down, but if you ring EE and complain which my wife did, she got 50% off all bills until the end of the contract for each phone, and there are 4 on EE in my house. Not to bad 👌”

Obviously I wasn’t valued as much as this customer - two phones and internet isn’t enough custom for EE to care about? This is going to be a 12 month issue and when I can I’ll move - but this lack of concern from EE to provide a core service is appalling. Oh, and I also received another postal appeal for me to look on the EE app for a ‘fantastic deal’ - the fourth postal plea in the last two months. The fantastic deal was £1 off for a 24m contract on mobile, and faster internet for £4 more per month …

[Leanne_T]

Hi everyone, 

The main post has been updated with the latest information. 

Leanne.

[90sholsx]

I have been with EE 10+ years and the service at the moment is shocking!! No signal on both mine and my sons phones and NO connection at home with WIFI when I report this online all I get told is I will get a call within 24 hours. Never received a call yet and it’s been a week! I recently switched over from virgin media to EE WiFi and I will definitely be switching back!