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Coverage in Westgate-on-Sea

Christopher_G
EE Community Support Team

Update: 03 May 2024

Over the past few months, our engineers have been progressing with surveys and designs at multiple locations to make sure an area will be suitable for the new mast. Providing no complications are found during the legal process to start building the equipment needed at the location, we expect the mast to be on-air by the end of 2024. 

We will keep you updated on this post.


Update: 23 January 2024

Over the past few months, our engineers have been working the site providers to access the areas we have located for a replacement mast and complete surveys to make sure the area will be suitable for the equipment needed for the new mast.

One we have completed surveys of the areas and found a suitable location for the equipment, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.


Update:  03 August 2023

Our engineers have had the lease appeal rejected by the Secretary of State and we will no longer be progressing with planning permission for this location. We started looking for a new location for a replacement mast in case the decision was not overturned from the appeal, and we were forced to abandon the build.

Over the past few months, we have located several areas and are currently conducting surveys to make sure the locations will be suitable for the equipment. Pending a positive outcome and a new area that will be suitable, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.


Update:  11 May 2023

Over the past few months, our engineers submitted the amended designs and lease appeal to the Secretary of State and are currently waiting for a decision from the appeal. Pending a positive outcome from the appeal, we will start building the equipment after the cricket season concludes in September.

Our engineers started looking for a new location for a replacement mast, in case the decision is not overturned from the appeal and we are forced to abandon the build. We have located several areas and are currently conducting surveys to make sure the locations will be suitable for the equipment. Pending a positive outcome and a new area that will be suitable, the lead time can take 6-9 months to complete the build.

We will keep up updated in this post.


Update: 21 February 2023

Our engineers are waiting for a decision for the amended designs and lease appeal which we have submitted to the Secretary of State. However, due to the 6 week building work, should we be successful in our appeal we would be unable to complete the work required before the cricket season starts in April. Pending a positive outcome from the appeal, we will start building the equipment after the cricket season concludes in September.

Our engineers have started looking for a new location for a replacement mast in case the decision is not overturned from the appeal, and we will be forced to abandon the build. Once an area has been located, we can complete surveys to make sure the area is suitable for the equipment. Pending a positive outcome and a new area would be suitable, the lead time can take 6-9 months to complete the build.

We will keep up updated in this post.


Update: 25 January 2023

We submitted the amended designs and lease to the Secretary of State for approval, but these have been refused on the grounds that the area in which the equipment would be located is used by a local school as a playing field. We have appealed this decision and are awaiting a response.  

If the decision is not overturned, we will be forced to abandon the build and seek a new site location with an approximate lead time of 12-18 months. Should we be successful in our appeal, our 6 week building work will need to be completed by the beginning of the cricket season in April, as the pitch will be in constant use from this point onwards. If this cannot be achieved then building work will commence when the season concludes in September.

We will keep you updated on this post. 


Update: 20 December 2022

We have experienced a delay accessing the site, in order to build the structure required for the equipment. Because of the location of the site, we have been requested to amend the designs by the Secretary of State office. We are currently in negotiations for the changes requested, and we expect to have a decision from the Secretary of State office by the end of January. Pending a positive outcome, we expect to start building the equipment needed by the end of February and confirm an approximate on-air date for the new mast.

We will keep you updated on this post. 


Update: 07 November 2022

Our engineers have been working with the site provider to arrange a date to access the area and start building the structure required for the equipment to be built. The structural work is expected to start by the end of November. Once this step is completed, we can start building the equipment needed and integrating the mast onto the network. Barring any unforeseen delays, we expect all work to be completed and the mast to be on-air by the beginning of next year.

We will keep you updated on this post. 


Update: 14 September 2022

Our engineers are working with the site provider to arrange access to the area and start building the equipment during October. Once the equipment has been built, we can start integrating the mast onto the network. Barring any unforeseen delays, we expect the mast to be on-air at the beginning of next year.

We will keep you updated on this post. 


We are in the process of relocating a mast in the Westgate-on-Sea area as the current lease has expired. A replacement site location has been found where all surveys have been completed and planning agreed.

At the moment, we are waiting for power to be supplied and are planning to start to build the new site in October. We’re hoping to have the work completed at the beginning of next year. 

We'll update this post once we have more information.

We’re sorry for any inconvenience. In the meantime, you might be able to use WiFi Calling to make and receive calls and texts.

39 REPLIES 39

Exactly this, they are misleading new customers and old customers. I got tide into a new contract because it apparently had signal. 8 months in and still no signal, and they won’t let me return the phone and cancel the contract unless I pay to leave. When they can’t even provide the service. At this point, I’m never recommending EE again especially to people in Westgate.

Louisc17
Explorer

I have also had no coverage and have been told that because I can use Wi-Fi calling, I am not due a credit. Absolutely ridiculous, ever time I call I go through the same questions monthly, I have to call every month. Surely EE can just offer a discount every month until the re issue is sorted. I have been a customer for over 15 years.

BrianK1
Investigator
Investigator

Two months have now passed, since the last official update.

From what I understand from local press,

. The Appeal has been rejected because the school only has 70% of the land it's supposed to.

. The Council has issued EE with a order to remove everything, and return the land back to how it was.

 

 

BrianK1
Investigator
Investigator

Unofficial Update via the local press.

EE have attempted to errect a temporary phone mast at Westgate on Sea Community Centre (public land). As this was to be a temporary mast (18 months max) , no planning permission is required.

The Westgate on Sea Community Centre has objected, and the local Council is taking legal action to block the temporary mast.

Central government has again given guidance, stating telco's can upgrade exhisting phone masts to 5g including height, without requiring planning permission. 


@BrianK1 wrote:

Central government has again given guidance, stating telco's can upgrade exhisting phone masts to 5g including height, without requiring planning permission. 


If only it were this simple! Planning permission has nothing to do with what technologies may or may not be being added, and everything to do with the visual appearance of a site before and after a tech-add. Visual appearance at height is heavily driven by the antennas and associated equipment, which in turn is dictated by the frequency bands in use. Both 4G & 5G are deployed across numerous frequency bands.

In addition, planning requirements fall under various categories - from basic changes where no consent is required, through to a full application. Tower height extensions will often require full consent - but this has nothing to with what "G" is being added.

 

You have nothing to do with the Westgate on Sea mast, you have not been following the full situation locally. You know nothing about the response from the Secretary of state. You know nothing about the advised guidance under permitted development.

 

bristolian
Legend
Legend

The planning requirements for adding new technologies to existing sites as my previous post was responding to, are different to those required for temporary new ones.

loneshade
Contributor
Contributor

So, my response from taking to someone at EE this week was that I should leave EE. They are now refusing to give me credit because I upgraded my contract in September and the mast issue was here beforehand. Yet, I moved into Westgate and started my job after my contract started and from that point and up till this comment there website still says I should get 5G in Westgate and inside my work place which it don't I get absolutely nothing not even the emergency network. I will not be cancelling my contract, because that will cost me £1049 just for them to cancel a service they aren't providing. Instead I have just cancelled my direct debit for EE. 

To try and contact anyone about this now seems difficult as you phone up and it hangs up and gives you a link to a forum in where you don't get help. And you can't even speak with anyone on the website live chat anymore.


@loneshade wrote:

I will not be cancelling my contract, because that will cost me £1049 just for them to cancel a service they aren't providing. Instead I have just cancelled my direct debit for EE.


Cancelling your direct debit is not an alternative to cancelling your contract.

You should either make manual payments in the interim, or take professional legal advice on your contractual position in advance of potential credit file implications.

iNathan
Contributor
Contributor

@Leanne_T are you able to provide an up from EE's side for Q4, 2023 please?

The last update we had was in Q3, hopefully some process has been made in 3 months since the last EE update.