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Coverage in Westgate-on-Sea

Christopher_G
EE Community Support Team

Update: 03 May 2024

Over the past few months, our engineers have been progressing with surveys and designs at multiple locations to make sure an area will be suitable for the new mast. Providing no complications are found during the legal process to start building the equipment needed at the location, we expect the mast to be on-air by the end of 2024. 

We will keep you updated on this post.


Update: 23 January 2024

Over the past few months, our engineers have been working the site providers to access the areas we have located for a replacement mast and complete surveys to make sure the area will be suitable for the equipment needed for the new mast.

One we have completed surveys of the areas and found a suitable location for the equipment, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.


Update:  03 August 2023

Our engineers have had the lease appeal rejected by the Secretary of State and we will no longer be progressing with planning permission for this location. We started looking for a new location for a replacement mast in case the decision was not overturned from the appeal, and we were forced to abandon the build.

Over the past few months, we have located several areas and are currently conducting surveys to make sure the locations will be suitable for the equipment. Pending a positive outcome and a new area that will be suitable, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.


Update:  11 May 2023

Over the past few months, our engineers submitted the amended designs and lease appeal to the Secretary of State and are currently waiting for a decision from the appeal. Pending a positive outcome from the appeal, we will start building the equipment after the cricket season concludes in September.

Our engineers started looking for a new location for a replacement mast, in case the decision is not overturned from the appeal and we are forced to abandon the build. We have located several areas and are currently conducting surveys to make sure the locations will be suitable for the equipment. Pending a positive outcome and a new area that will be suitable, the lead time can take 6-9 months to complete the build.

We will keep up updated in this post.


Update: 21 February 2023

Our engineers are waiting for a decision for the amended designs and lease appeal which we have submitted to the Secretary of State. However, due to the 6 week building work, should we be successful in our appeal we would be unable to complete the work required before the cricket season starts in April. Pending a positive outcome from the appeal, we will start building the equipment after the cricket season concludes in September.

Our engineers have started looking for a new location for a replacement mast in case the decision is not overturned from the appeal, and we will be forced to abandon the build. Once an area has been located, we can complete surveys to make sure the area is suitable for the equipment. Pending a positive outcome and a new area would be suitable, the lead time can take 6-9 months to complete the build.

We will keep up updated in this post.


Update: 25 January 2023

We submitted the amended designs and lease to the Secretary of State for approval, but these have been refused on the grounds that the area in which the equipment would be located is used by a local school as a playing field. We have appealed this decision and are awaiting a response.  

If the decision is not overturned, we will be forced to abandon the build and seek a new site location with an approximate lead time of 12-18 months. Should we be successful in our appeal, our 6 week building work will need to be completed by the beginning of the cricket season in April, as the pitch will be in constant use from this point onwards. If this cannot be achieved then building work will commence when the season concludes in September.

We will keep you updated on this post. 


Update: 20 December 2022

We have experienced a delay accessing the site, in order to build the structure required for the equipment. Because of the location of the site, we have been requested to amend the designs by the Secretary of State office. We are currently in negotiations for the changes requested, and we expect to have a decision from the Secretary of State office by the end of January. Pending a positive outcome, we expect to start building the equipment needed by the end of February and confirm an approximate on-air date for the new mast.

We will keep you updated on this post. 


Update: 07 November 2022

Our engineers have been working with the site provider to arrange a date to access the area and start building the structure required for the equipment to be built. The structural work is expected to start by the end of November. Once this step is completed, we can start building the equipment needed and integrating the mast onto the network. Barring any unforeseen delays, we expect all work to be completed and the mast to be on-air by the beginning of next year.

We will keep you updated on this post. 


Update: 14 September 2022

Our engineers are working with the site provider to arrange access to the area and start building the equipment during October. Once the equipment has been built, we can start integrating the mast onto the network. Barring any unforeseen delays, we expect the mast to be on-air at the beginning of next year.

We will keep you updated on this post. 


We are in the process of relocating a mast in the Westgate-on-Sea area as the current lease has expired. A replacement site location has been found where all surveys have been completed and planning agreed.

At the moment, we are waiting for power to be supplied and are planning to start to build the new site in October. We’re hoping to have the work completed at the beginning of next year. 

We'll update this post once we have more information.

We’re sorry for any inconvenience. In the meantime, you might be able to use WiFi Calling to make and receive calls and texts.

39 REPLIES 39
loneshade
Contributor
Contributor

Is there any update since February or are we still expected to have no signal for another 4-7 months according to the rough estimates from the February update? I work in their area over 40 hours a week and have no signal at all, I kind of feel like having a top of the range iPhone and paying £70+ a month for a phone that doesn't work for 5 out 7 days I need it to work is a bit of a mess and seriously not worth the money.

Leanne_T
EE Community Support Team
Louisc17
Explorer

Absolutely ridiculous, this has been going on for too long. The only thing i can do is wifi calling in my house. EE should automatically be crediting monthly, not making us call each month to get the credit we are not getting for the service.

loneshade
Contributor
Contributor

Can I use this to get out of my contracts? I have to contracts and have no signal at all for at least the last 7 months and im still stuck in it for another year and a bit. And latest updating saying still nothing for another 6-9 months. I can't rely on Wifi calling, that's not portable, I can't even contact the police when I need them.

When I spoke to someone last month I was promised a credit for the bill, this month nothing, tried contacting them and they can't find the issue. Last few days I have been trying to get the credit sorted and I am having to repeat myself over and over to the tech guys that there is no mast so there is no signal and yet they keep wanting to run tests. And are asking if others in the area have the same issue of course they do there is no mast up. I've even given them link to this forum page and they ignore it running through the same checks and ignorance over and over. 

At this point I'm really tempted to just cancel my Direct Debit and be gone with EE. I certainly won't be coming back if this is what I get from them. I would happily give me up my iPhone 14 Pro Max as there's no point having a high priced iPod touch. I've already paid £536.40 this year to not use the phones actual signal.

Leanne_T
EE Community Support Team

Hi @loneshade 

Thanks for coming back to the community. 

If you would like to discuss your options please get in touch with our customer care team who can get this looked into for you. 

Leanne 🙂

BrianK1
Investigator
Investigator

Hello,

I've recently come back to using data again (last time was before the pandemic). I was un aware of the situation with the westgate on sea mast. I'm pretty much experiencing similar problems to others, weak data signal, slow speeds and congestion in the evenings.

I went out to check my local mast, and it doesn't look right.

IMG_20230612_121439.jpgIMG_20230612_121551.jpg

May we have an update on the Westgate on Sea situation, and if the appeal was rejected, how about upgrading this mast to 5G using the Governments Permitted Development law. Power must of been in the cabinet.


@BrianK1 wrote:

I went out to check my local mast, and it doesn't look right.


Out of interest, in what way do you think these not look right?


@BrianK1 wrote:

Power must of been in the cabinet.


Power is one of several dependencies in any tech-add.

I cant see any Antennae on the top of the mast.

🤔

IMG_20230612_121644.jpg

bristolian
Legend
Legend

Hard to tell for sure from that angle, there's no shroud for sure. Some of the early single-band antennas from the 2G-only days were very slim - think flag-pole design.

Adding 5G to this site would not be straightforward in any case - 5G is rarely added without co-located 4G, and the current-day monopoles are heavier-builds due to the multi-band & multi-port antennas needed for 2G/4G/5G that these sites have.

iNathan
Contributor
Contributor

@Leanne_T Any update on the Westgate-on-Sea area?

Great to see EE continue to mislead customers with the coverage map, knowing full well there's no signal in Westgate-on-Sea but saying that there's 4G outside and indoors.

Still can't imagine how EE will cope when they switch off 3G next year when we've had little to no service for a minimum of 27 months.