Coverage in Stanley

Leanne_T
EE Community Support Team

Update: 18 March 2025

Over the past few months, we have completed legal steps to legally acquire the land from the site provide. Our engineers are currently planning the build of the equipment and once the plans have been completed, we will work with the site provider to arrange a date to access the area and start building the equipment. Once we have a date for the build to start, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post.


Update: 14 November 2024

Over the past few months, our engineers have been continuing with legal negotiations to legally acquire the land from the site provider. Pending a positive outcome from the legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post


Update: 07 June 2024

Over the past few months, our engineers have started legal negotiations with the site provider to legally acquire the land and start building the equipment needed for the new mast. Pending a positive outcome from the legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.


Update: 19 January 2024

Over the past month, our engineers have accessed the area and completed designs and surveys of the area and submitted these to the site provider for approval. Pending a positive outcome from the surveys and designs, we will begin steps to legally acquire the land from the site provider. Once all legal steps have been completed, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.


We are aware of a signal issue that is affecting some of our customers in the Stanley area. Our mast in the area had to be removed from the existing site in December 2023, as this was requested by the landowner.

Our engineers have located a new area for the mast to be installed, and we are currently carrying out surveys at the site to make sure the area will be suitable for the equipment. Once all surveys are complete, we will begin steps to legally acquire the land from the site provider. Once all legal steps have been completed, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling  Help page.

25 REPLIES 25
Stephenproud63
Explorer

You can only do that in your own house so does not solve anything.

 

tiger850
Explorer

hi do you have an update on the mast for DH9 area stanley. The mast was removed December it is now May? so you should know if you can purchase the new land by now as without this it is highly unlikely you can sort the issue.

regards.

Dave C

 

steve_a
Visitor

Have no 5G signal for the last 10 days. Never had an issue previously 

Jayne1905
Visitor

This has significantly impacted me and my business. The service has been terrible for months and months and there has been no sign of reimbursement of service payments. 

I have been suffering in silence for months, unaware that the mast had been removed. We should have been notified. The implications are huge for me and my business. 
Please inform me of what action I can take towards EE for this low standard of customer care and taking payments for a service which isn’t there. 

Rach_H
EE Community Support Team

Hi @Jayne1905 

I'm so sorry to hear that you've been impacted by this, and I understand how concerning this must be for you.

If you register your details on our Service Checker, then we will be able to keep you updated about any work happening nearby, so this doesn't happen again.

I would recommend reaching out to our Technical experts, and they will be able to look into what has happened until now, and discuss compensation for this with you.

Rach

BeckyA1
Visitor

This problem is still happening, it’s been like this far to long now, calls drop when outside of my home I can’t send a message, sometimes it doesn’t even let me make a call at all. No internet access unless connected to WiFi, and when I go on to get updates about the service it says there’s an on going issue and we will update once sorted to then receive a text message saying 

Network update: The problem at DH90UY has now been fixed, we recommend you restart your device. If you have already done this and are still having problems, please call us on 150. 
so I restart my phone and the problem is still there  it’s been like this since last year when I renewed all 5 of my households phone