Coverage in Redbridge

[Leanne_T]

Update: 20 July 2023

Over the past week, our engineers have completed installing the mast onto the network, and the mast is now on-air restoring coverage to Redbridge.

We will continue to monitor performance in the area.

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Update: 11 July 2023

Our engineers are expected to complete building the equipment needed for the new mast by the beginning of this week. Once the build is completed, we can start integrating the mast onto the network. Barring any unforeseen delays, we expect the mast to be on-air by the end of July.  

We will keep you updated on this post.

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Update: 08 June 2023

Over the past month, our engineers have started building the equipment needed for the new mast and expect the equipment to be built by the beginning of July. Once the build is completed, we can start integrating the mast onto the network. Barring any unforeseen delays, we expect the mast to be on-air by the end of July.  

We will keep you updated on this post.

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Update: 11 May 2023

Over the past month, our engineers have been working with the landowner to access the area and start building the equipment needed for the new mast. Unfortunately due to logistical planning we have experienced a slight delay starting the build. We expect all planning to be completed by the end of next week and the build to start by the end of May. Barring any further unforeseen delays, we expect the mast to be on-air by early July. 

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Redbridge area. Our mast in the area had to be removed from the existing site in March 2023, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed, and we have located a new area. We have completed the required designs and surveys to make sure the land will be suitable for the equipment. Our engineers are working with the landowner to arrange access to the area to start building the equipment needed. Barring any unforeseen delays, we expect the new mast to be on-air by the end of May, restoring full service to the area.

We will keep you updated on this post. 

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.

[Leanne_T]

Hi everyone. 

We have updated the main post with the latest updates for the area. 

Leanne.

[Sk748]

I STRONGLY SUGGEST TO ALL EE CUSTOMERS TO RAISE A COMPLAINT AND TO KEEP THE COMPLAINT OPEN UNTIL THE PROBLEM HAS BEEN RESOLVED.

DEMAND TO BE COMPENSATED TOO.

THIS IS TOTALLY UNACCEPTABLE FROM EE, LACK OF COMMUNICATION, BEING TOLD INCORRECT INFO FROM EE CUSTOMER SERVICE, AND THIS PROBLEM GOING ON FOR OVER 2 MONTHS!

[Ayshaaa12]

I AGREE 100% it’s been going on for way too long now and I can’t receive or make any calls. 

[Reddevil786]

@Leanne_T @Please could you provide an update. We are all clearly struggling here. Very disappointed for the ‘slight’ delay from End of April until beginning of July. This isn’t a slight delay this is over a month. We need to know if as per your last post, the planning has all been completed and build work is on track? 

[Reddevil786]

I lodged a complaint, EE closed it. Same again and again and again. They are hell bent on closing my complaint before the actual signal issue resolution. They appear to think that by simply putting a credit on the account, this will resolve the complaint. How ridiculous, no compensation for the actual problem we have faced just a credit for the service they can’t actually provide at the moment, this is appalling EE. @Leanne_T  

[James_B]

Hi @Reddevil786,

Please keep an eye on the original post, where we'll be posting the latest updates as and when we receive them.

James

[Reddevil786]

Hi James, thanks for your comment but it’s not useful as we all get notified when the original post is updated. The reason for my update request was because we haven’t been updated in over a month and we have passed some deadlines that @Leanne_T set out in her last post. So I suggest if you haven’t been given an update you seek one proactively to ensure parts of the work that should have already been completed as per latest update, are actually completed. Put yourselves in our shoes, we have next to no phone signal 24 hours a day for over 3 and a half months now and you are expecting us to just simply wait for a month without an update? Unacceptable. 

[James_B]

Hi @Reddevil786,

I understand your frustration and apologise for any inconvenience caused. The estimated on-air date for the new mast is early July and we'll update the post if there are any indications that this is going to change.

Have you checked to see if your phone supports WiFi Calling to help with coverage in the meantime?

James

[Jay473]

Did anyone else receive a text from EE claiming the work your area have been fixed? My coverage is still diabolical. 

[Reddevil786]

No text received but I did used to receive them whenever I signed up to updates on the network problem tool thing. Coverage non existent for me still and the latest update by @Leanne_T  in early June sneakily changed the planned resolution date to end of July from what was previously beginning of July. 

EE HAVE TO KNOW THAT WHAT THEY HAVE DONE HERE IS NOTHING SHORT OF DECEPTION, AND ABSOLUTELY DISGUSTING CUSTOMER SERVICE. March to end of July (if we can trust them with that) is 5 months. I think each and everyone of us should receive actual compensation in the form of money for the severe inconvenience and contractual breach on EE’s part. Not just money back for services we can’t actually use…. @Leanne_T please can you clearly tell us in advance if there will be any further delay without just sneaking it into your update without even an apology for the delay….