Update: 20 July 2023
Over the past week, our engineers have completed installing the mast onto the network, and the mast is now on-air restoring coverage to Redbridge.
We will continue to monitor performance in the area.
Update: 11 July 2023
Our engineers are expected to complete building the equipment needed for the new mast by the beginning of this week. Once the build is completed, we can start integrating the mast onto the network. Barring any unforeseen delays, we expect the mast to be on-air by the end of July.
We will keep you updated on this post.
Update: 08 June 2023
Over the past month, our engineers have started building the equipment needed for the new mast and expect the equipment to be built by the beginning of July. Once the build is completed, we can start integrating the mast onto the network. Barring any unforeseen delays, we expect the mast to be on-air by the end of July.
We will keep you updated on this post.
Update: 11 May 2023
Over the past month, our engineers have been working with the landowner to access the area and start building the equipment needed for the new mast. Unfortunately due to logistical planning we have experienced a slight delay starting the build. We expect all planning to be completed by the end of next week and the build to start by the end of May. Barring any further unforeseen delays, we expect the mast to be on-air by early July.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Redbridge area. Our mast in the area had to be removed from the existing site in March 2023, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed, and we have located a new area. We have completed the required designs and surveys to make sure the land will be suitable for the equipment. Our engineers are working with the landowner to arrange access to the area to start building the equipment needed. Barring any unforeseen delays, we expect the new mast to be on-air by the end of May, restoring full service to the area.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.
