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Can someone check network status for me?

PinkDuck
Investigator
Investigator

Just need a quick check of https://ee.co.uk/help/service-status using post code NR4 7SF please.

It's the network of my smart meter’s 2G SIM but I don't have an EE product - so they don't let me see results!

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

"No known network problems in this area"!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

You can do it yourself @ Network Status Checker w/out having to login.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

@PinkDuck  The check service status is not working at present, . You can only check coverage at present. 

IMG_0484.png

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Peter_W
EE Community Support Team

Hey @PinkDuck, welcome to the EE Community!

I'm sorry to hear you're having a bit of trouble with your connection recently. 

Did you manage to try the coverage checker that @XRaySpeX shared? When you pop in your postcode it should give both the coverage estimate, and mention any live incidents in the area too.

Peter

Peter_W
EE Community Support Team

@Chris_B Are you still seeing this same error on that page now? 

I've given this a shot from my end on both mobile and desktop, and it seems okay for me.

Peter

The link XRaySpeX shared was labelled 'Network Status Checker' and pointed to /networkchecker/checkservice which loaded the Mobile Coverage Checker. I was specifically asking about the Network Status Checker.

The Mobile Coverage Checker results for 5/4/2G coverage reports no incidents found.

Okay, but what was the Network Status Checker outcome for the postcode in my original post? Screenshot ideally, since I have never seen the output from that page.

PinkDuck_0-1724009035654.png

XRaySpeX
EE Community Star
EE Community Star

"No known network problems in this area"!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

@Peter_W  Sorry for the late reply,  it’s working now. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.