5GEE Router - Slower speeds than Mobile

[JakeH03]

I recently got the 5GEE Router, unlimited package.
But I only seem to get maximum 20mbps down/up, whereas on my phone I manage to get 90mbps down/up.

Is there any way I can improve my speeds from my router without having to buy an antenna?

I am connected via Ethernet, and have also ran speed tests from another device connected by Wifi, both have the same speed. But if I disable wifi and use the mobile data on my phone, my speeds are much higher.

Thanks

[Chris_B]

@JakeH03   Can you try relocating the router to a different location?   

[JakeH03]

I've tried, it's currently in the best location I can find

[EssexBoyEE]

Assuming that the Sim in the Router is the same Network and like for like Sim Plan that's on your Phone?, what happens if your swop the Sims around as a Test, do the speeds stay the same or follow the Sim.

Which Phone do you have (Make and Model) and which 5G Router do you have (Make and Model).

What does the EE Coverage Checker tell you about  Signal Quality in your Area.

On the Routers Status / Network Info Page what are the Signal Info showing, in particular Signal, RSRP, RSRQ and SNIR and Cell ID or EnBid Numbers, also any info on type of Signal Carrier you are connected to, ie, B?+B?+N?

[JakeH03]

After switching the sims, I still get the same result (Phone has better speeds on mobile data)

I have a S22 Ultra and the Router is the 5GEE 2021 Router I believe, it doesnt have the year on the bottom.

Coverage checker isn't great. It says "Good coverage outdoors" which I was aware of, I just expected to get the same if not a little better when compared to using my mobile indoors.

RSRP: -94dBm

RSSI: -81dBm

Band: B3+B3

Cell ID: 5573632

I cannot seem to find any of the other things you've mentioned. I can see it is 5G and EE.

Thanks

[EssexBoyEE]

Cell ID: 5573632 appears to be the EE Mast near Upper Marham (Directly East of the RAF Marham Air Base), your Router is picking up Sector 0 on 4G B3 which is Sector SW so Im assuming you may be NE of the Mast? the Mast appears to be in a 5G Area.

Try and locate the Router so it has the best Signal and Line of Sight to the above Mast.

Looking at your Stats, you are not directly connected to a 5G Signal only 4G+, Your Signal (RSRP)  is -94dBm, this is ok but could be better, the lower the Number the better Signal, ie -89dbm is a stronger Signal. When re Locating the Router let it to settle for a few mins then do a Restart, when you found a good spot, ideally near a window try moving the Router slightly here and there even a few inches sometimes makes a difference to the Signal Quality.

I going to assume your Samsung is picking up a 4G + 5G Signal, If you want to get a better idea of Signal Information in your Area on your Phone then download NetMonster from the PlayStore and have a play with it.

[JakeH03]

Correct. I've tried moving the router around on the window sill a bit to try and find the best LOS, but I do not seem to be getting much/if any improvement. I have raised and lowered it in on boxes and things too, to see if that helps, nothing.

Interestingly, my phone has:

RSSI: -105dBM

RSRP: -105dBM

RSRQ: -12dBM

SNR: 2dB

While connecting to cell id: 5573635

But it's still getting faster speeds?

[EssexBoyEE]

Your router isn't connecting to 5G only 4G and I'm guessing you're Samsung is connected to  5G.

What does Netmonster say on the Samsung Signal Stats about 5G?.

[JakeH03]

I'm not 100% sure how to read all of this, hopefully this helps.

[Mod edit: Image rejected as it contained personal information, such as a home address]

[EssexBoyEE]

Pic needs Admin approval, so will need to wait to see it.