5GEE Router - Slower speeds than Mobile

[JakeH03]

I recently got the 5GEE Router, unlimited package.
But I only seem to get maximum 20mbps down/up, whereas on my phone I manage to get 90mbps down/up.

Is there any way I can improve my speeds from my router without having to buy an antenna?

I am connected via Ethernet, and have also ran speed tests from another device connected by Wifi, both have the same speed. But if I disable wifi and use the mobile data on my phone, my speeds are much higher.

Thanks

[EssexBoyEE]

Apparently Picture contains Personal Info, so can you amend and resend.

[JakeH03]

 Ive just got back from work, and now my download speed is less than 2Mbps, while my RSRP and RSSI are lower? -80dBm -70dBm respectively. Above is the photo that my phone is connected too.

[Leanne_T]

Hi @JakeH03 

Thanks for coming here. 

I would suggest reporting this to our tech gurus, they can get this looked into further for you. 

Leanne.

[JakeH03]

Thanks @Leanne_T , I'm going to try an external antenna, as I understood i'm in a bit of a rough spot for coverage here anyway, if that doesnt have any success, I'll be sure to contact them.

[Leanne_T]

Let me know how you get on @JakeH03 

Leanne 🙂

[EssexBoyEE]

@JakeH03  I'm out and about at the mo, but a  quick glance at your Netmonster confirms that your Sammy Phone is using a 5G Connection.

I will look into more detail later.

[JakeH03]

Sadly this wasnt the solution @Leanne_T I infact got lower speeds from an external antenna (possibly the one I used).

I think I'll be giving 150 a call later and hopefully get over to the tech team and see if they have any advice for me after work today.

[JakeH03]

Ah okay @EssexBoyEE Just interesting, because even if I set my router to 5G only, I do not get any better speeds, possibly just because of the distance from the mast, but i'm not 100% sure on the max range on the masts and how much interference there is around here.

[Leanne_T]

Let me know how you get on when you give us a call @JakeH03 

Leanne. 

[JakeH03]

Hi @Leanne_T just got in touch with a technician, sadly we didnt resolve the issue.
He ran me through some basic troubleshooting, resetting the router, running speed tests, changing settings ect.

Unfortunately he couldn't pursue it further as I couldn't put the sim card from the router into a different device, so I am still left my orginal issue.