cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Replacement sim now terrible broadband speeds

SomersetTaz
Explorer

Hi to the Gurus out there.  Have just received a replacement EE sim card for my mobile broadband router.  Our signal out here "in the sticks" is weak so the best speeds with the previous EE sim was around 15-20 mbps upload.  Just popped in my new EE sim and the best speed in the past hour has been 4 mbps (worse than the old copper wire speed).  Nothing else has changed (same router, same aerial/aerial position).  Any ideas on why the speed has cliff-edged like this?  Thank you

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @SomersetTaz 

Have you checked your local network for issues:

https://ee.co.uk/help/service-status/mobile/check-postcode

A replacement sim has no difference.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Hi Northerner,

Thanks for your advice. So got in contact with the EE level 1 and 2 techies and they were extremely helpful.  The network and the new sim were checked and there were no issues.  It seems that the router and/or mobile aerial has a problem.  So I've ordered a new EE Smart Hub 2 (online) and then will be having the aerial updated. We will see!

 

 

bristolian
EE Community Star
EE Community Star

Signal strength is not the major factor in dictating data speeds, the capacity that's available is. Quite often the displayed signal is made up of a combination of multiple underlying carriers.

There's various possibilities as to why your data speeds have varied, but the SIM is highly unlikely to be one. Check the status tool in the first instance.